Privacy Policy

At LearnTelligent ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our language learning platform and services.

1. Information We Collect

1.1 Personal Information

We collect information that you provide directly to us:

• Account Information: Name, email address, password, phone number, and profile photo
• Organization Information: Organization name, role, billing address, and payment information
• Profile Data: Language proficiency level, learning goals, native language, and preferences
• Communication Data: Messages, feedback, and support requests you send to us

1.2 Learning Data

• Practice Content: Your written responses, audio recordings, conversation transcripts, and quiz answers
• Performance Data: Progress metrics, scores, completion rates, and achievement data
• Usage Data: Lessons completed, time spent, features used, and learning patterns
• AI Interaction Data: Prompts, responses, and feedback from AI features

1.3 Automatically Collected Information

• Device Information: IP address, browser type, operating system, device identifiers
• Log Data: Access times, pages viewed, clicks, and navigation patterns
• Cookies and Tracking: Session cookies, preferences, and analytics data

2. How We Use Your Information

We use the collected information for:

• Service Delivery: Provide, maintain, and improve our language learning platform
• Personalization: Adapt content to your CLB level, track progress, and recommend lessons
• AI Features: Process your inputs through AI models for conversation, pronunciation analysis, writing feedback, and role-play scenarios
• Communication: Send important updates, respond to inquiries, and provide customer support
• Analytics: Understand usage patterns, improve content quality, and optimize user experience
• Security: Detect fraud, prevent abuse, and ensure platform integrity
• Compliance: Meet legal obligations and enforce our terms of service
• Marketing: Send promotional content (with your consent, where required)

3. AI Processing and Third-Party Services

3.1 AI Service Providers

We use third-party AI services (such as OpenAI, Google Cloud, and Microsoft Azure) to power our AI features. Your learning content may be processed by these providers under strict data protection agreements.

3.2 Voice and Audio Processing

Audio recordings for pronunciation practice are processed through speech recognition services. These recordings are used solely for analysis and feedback, then deleted after processing unless you save them.

3.3 Other Third Parties

• Payment Processors: Stripe for secure payment processing
• Analytics: Google Analytics, Mixpanel for usage analytics
• Hosting: AWS, Vercel for infrastructure and content delivery
• Email: SendGrid, Mailchimp for transactional and marketing emails

4. How We Share Your Information

We do not sell your personal information. We may share data with:

• Organization Admins: If you're part of an organization account, your learning progress and performance data may be visible to organization administrators
• Service Providers: Third parties who perform services on our behalf (AI processing, hosting, analytics)
• Legal Requirements: When required by law, court order, or legal process
• Business Transfers: In connection with mergers, acquisitions, or asset sales
• With Your Consent: When you explicitly authorize sharing

5. Data Storage and Security

5.1 Data Location

Your data is primarily stored on secure servers in Canada and the United States. By using our service, you consent to this data transfer.

5.2 Security Measures

• Industry-standard encryption for data in transit (TLS/SSL) and at rest (AES-256)
• Regular security audits and penetration testing
• Access controls and authentication mechanisms
• Employee training on data protection
• Incident response procedures

5.3 Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. Learning data is retained to maintain progress tracking. You may request deletion of your data at any time.

6. Your Privacy Rights

Depending on your location, you have rights including:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate data
• Deletion: Request deletion of your data ("right to be forgotten")
• Portability: Receive your data in a structured, machine-readable format
• Objection: Object to certain processing activities
• Restriction: Request limitation of processing
• Withdraw Consent: Revoke previously given consent
• Opt-Out: Unsubscribe from marketing communications

To exercise these rights, contact us at privacy@learntelligent.com

7. Children's Privacy

Our services are not directed to children under 13 (or 16 in the EU). We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us immediately.

8. Canadian Privacy Compliance

As a Canadian company, we comply with:

• PIPEDA: Personal Information Protection and Electronic Documents Act
• Provincial Laws: Quebec's Law 25, BC's PIPA, and Alberta's PIPA where applicable

You have the right to file a complaint with the Office of the Privacy Commissioner of Canada if you believe we have violated your privacy rights.

9. International Data Transfers

If you access our services from outside Canada, your information may be transferred to and processed in Canada and other countries. We implement appropriate safeguards for international transfers, including standard contractual clauses and adequacy decisions.

10. Cookies and Tracking Technologies

We use cookies and similar technologies for:

• Essential Cookies: Required for platform functionality (authentication, session management)
• Performance Cookies: Analytics and usage statistics
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Deliver relevant advertisements (with consent)

You can control cookies through your browser settings. Note that disabling certain cookies may limit functionality.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of material changes via email or prominent notice on our platform. Continued use after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices: