Our Curriculum

Learn to hold a writing instrument and trace horizontal, vertical and curved lines.

• Hold a writing instrument correctly
• Trace horizontal, vertical, and curved lines
• Develop fine motor control for writing

Learn to recognize the first 13 letters of the English alphabet with images and sounds.

• Visually recognize letters A through M
• Associate each letter with a sound
• Connect letters to familiar objects (A=Apple, B=Bus, C=Cat)

Learn to recognize the remaining 13 letters of the English alphabet with images and sounds.

• Visually recognize letters N through Z
• Associate each letter with a sound
• Complete knowledge of all 26 letters

Practice writing your own first name letter by letter with AI guidance.

• Write your first name letter by letter
• Recognize your name in print
• Feel proud of writing your own name

Learn to recognize digits 0-9, count objects, and trace number shapes.

• Recognize digits 0 through 9
• Count objects up to 9
• Associate number shapes with quantities

Learn that English reads left-to-right, top-to-bottom, and words have spaces between them.

• Understand left-to-right reading direction
• Identify spaces between words
• Follow a line of text from start to end

Learn to sound out and recognize 15 simple three-letter words like cat, dog, bus.

• Sound out 15 CVC (consonant-vowel-consonant) words
• Recognize simple words by sight
• Blend letter sounds into words

Learn to recognize the most common English words by sight: the, is, a, I, my.

• Recognize 13 sight words by sight
• Understand that some words don't follow phonics rules
• Read these words quickly and automatically

Practice producing consonant sounds clearly with AI pronunciation feedback.

• Produce consonant sounds clearly
• Match sounds to letters
• Begin blending sounds into words

Practice producing short vowel sounds: a in cat, e in bed, i in sit, o in hot, u in cup.

• Produce short vowel sounds correctly
• Distinguish between similar vowel sounds
• Blend vowels with consonants

Read 10 simple sentences with image support using only previously learned words.

• Read 10 simple sentences independently
• Match sentences to pictures
• Feel confident reading basic English

Practice writing 'My name is ___' and 'I am from ___' independently.

• Write 'My name is ___' independently
• Write 'I am from ___' independently
• Feel confident writing basic English sentences

A warm introduction to LearnTelligent. Learn your first 5 English words: Canada, English, Learn, Welcome, Hello.

• Understand what LearnTelligent is and how this course will help you
• Feel excited and confident about learning English for Canada
• Learn 5 essential words: Canada, English, Learn, Welcome, Hello

Learn all 26 letters of the English alphabet with their sounds and example words. Native language hints included for beginners.

• Recognize all 26 letters of the English alphabet
• Hear and repeat the sound each letter makes
• Understand that English uses the Latin/Roman alphabet

Learn to count from 0 to 20 in English. Practice saying phone numbers and simple prices using Canadian dollars.

• Count from 0 to 20 in English
• Recognize written numbers and number words
• Say phone numbers and simple prices

Learn and recognize 20 essential survival words for daily life in Canada. Each word includes images and native language hints.

• Learn and recognize 20 essential survival words
• Understand each word through images and native language hints
• Practice saying each word

Learn to use greetings at different times of day, say goodbye in different ways, and introduce yourself with 'My name is...'

• Use greetings at different times of day
• Say goodbye in different ways
• Introduce yourself with 'My name is...'

Practice saying your name, your country of origin, and a basic self-introduction in English with AI pronunciation feedback.

• Say your own name clearly in English
• Say your country of origin
• Practice a basic self-introduction

Learn what important documents to bring to Canada, basic winter clothing vocabulary, and create a mental packing checklist.

• Know what important documents to bring to Canada
• Understand basic winter clothing vocabulary
• Create a mental packing checklist

Learn the 4 Canadian seasons, understand temperature in Celsius, and learn basic weather words to prepare for Canadian climate.

• Know the 4 Canadian seasons and what to expect
• Understand temperature in Celsius
• Learn basic weather words

Learn to recognize important immigration documents, know which documents to keep in your carry-on bag, and understand basic document vocabulary.

• Recognize important immigration documents by sight
• Know which documents to keep in your carry-on bag
• Understand basic document vocabulary

Learn to recognize Canadian coins and bills, understand prices in dollars and cents, and learn about tipping culture basics.

• Recognize Canadian coins and bills
• Understand prices (dollars and cents)
• Know about tipping culture basics

Learn to use 'I need...' to express what you want. Combine 'I need' with nouns you already know and say these phrases with confidence in real situations.

• Use 'I need...' to express what you want
• Combine 'I need' with nouns you already know
• Say these phrases with confidence in real situations

Review all vocabulary and concepts from Course 1. Test your knowledge of the alphabet, numbers, greetings, weather, documents, money, and basic phrases.

• Review all vocabulary and concepts from Course 1
• Feel confident about your English progress
• Celebrate completing the first course

Listen to conversations about preparing for your move to Canada, including what to expect and important things to know before you arrive.

• Understand key information about preparing for Canada
• Recognize common words about documents and travel
• Listen for important details like dates and requirements
• Practice understanding Canadian English at a slow pace

Review key vocabulary about documents, weather, money, and essential items you need before arriving in Canada.

• Review document and travel vocabulary
• Remember weather and clothing words
• Recall money and currency terms
• Strengthen pre-arrival preparation vocabulary

Learn 15 essential airport vocabulary words, recognize common airport signs and locations, and understand the steps after your plane lands at Toronto Pearson.

• Learn 15 essential airport vocabulary words
• Recognize common airport signs and locations
• Understand the steps after your plane lands at Toronto Pearson
• Ask simple questions using airport vocabulary

Understand questions an immigration officer will ask, answer basic questions about yourself, and practice saying your name, country, and reason for coming to Canada.

• Understand questions an immigration officer will ask
• Answer basic questions about yourself, your visit, and your plans
• Practice saying your name, country, and reason for coming to Canada
• Know what documents to show and when

Practice answering immigration questions in a realistic AI-powered conversation. Build confidence speaking to an authority figure in English.

• Practice answering immigration questions in a realistic conversation
• Build confidence speaking to an authority figure in English
• Use vocabulary from Lessons 1 and 2 in a live conversation
• Complete an immigration interaction from start to finish

Learn vocabulary for different transportation options from the airport, know how to ask 'How much?' and 'How do I get to...?', and understand the main transportation options at Toronto Pearson.

• Learn vocabulary for different transportation options from the airport
• Know how to ask 'How much?' and 'How do I get to...?'
• Understand the main transportation options at Toronto Pearson
• Give a destination address to a driver

Learn three essential question patterns: 'Can you help me?', 'Where is...?', and 'How do I...?' to ask for help confidently in any situation.

• Learn three essential question patterns: 'Can you help me?', 'Where is...?', 'How do I...?'
• Ask for help confidently in any situation
• Combine question patterns with vocabulary from previous lessons
• Understand polite language ('please', 'excuse me')

Learn vocabulary for different types of places to stay, know how to check in to a hotel or shelter, and understand basic check-in questions and answers.

• Learn vocabulary for different types of places to stay
• Know how to check in to a hotel or shelter
• Say 'I have a reservation' and 'I need a room'
• Understand basic check-in questions and answers

Learn to order food and drinks at Tim Hortons and other restaurants, understand common menu items and sizes, and pay for food.

• Order food and drinks at Tim Hortons and other restaurants
• Understand common menu items and sizes
• Answer 'For here or to go?'
• Pay for food and understand basic prices

Practice ordering food in three different restaurant settings using AI role-play. Build confidence ordering food alone in English.

• Practice ordering food in three different restaurant settings
• Use size, payment, and 'for here / to go' vocabulary naturally
• Build confidence ordering food alone in English
• Handle unexpected questions from a cashier

Learn vocabulary for phones, SIM cards, and connectivity. Know where to buy a SIM card in Canada and connect to free WiFi at common locations.

• Learn vocabulary for phones, SIM cards, and connectivity
• Know where to buy a SIM card in Canada
• Connect to free WiFi at common locations
• Use basic phone-related phrases

Know when to call 911 and what to expect, learn emergency vocabulary for police, fire, and ambulance, and understand important Canadian phone numbers.

• Know when to call 911 and what to expect
• Learn emergency vocabulary: police, fire, ambulance
• Say your name, address, and describe an emergency
• Understand when NOT to call 911
• Know other important Canadian phone numbers (211, 311)

Practice calling 911 and speaking to a dispatcher in a safe AI-powered simulation. Learn to give your name, address, and describe an emergency clearly.

• Practice calling 911 and speaking to a dispatcher
• Give your name, address, and describe an emergency clearly
• Stay calm and provide essential information
• Know the difference between police, fire, and ambulance

Review all vocabulary and skills from Course 2. Confirm you are prepared for your first 24 hours in Canada covering the airport, transportation, food, shelter, phone, and emergencies.

• Review all vocabulary and skills from Course 2
• Confirm you are prepared for your first 24 hours in Canada
• Feel confident about navigating the airport, transportation, food, shelter, phone, and emergencies
• Celebrate completing Course 2!

Listen to conversations that happen during your first 24 hours in Canada, including at the airport, in a taxi, and at your new home.

• Understand conversations at the airport
• Follow directions from a taxi driver
• Recognize common first-day phrases
• Listen for key information like addresses and phone numbers

Practice saying essential phrases you'll need during your first 24 hours in Canada, including at the airport, in transportation, and asking for help.

• Pronounce key airport and travel phrases clearly
• Practice asking for help and directions
• Say addresses and phone numbers confidently
• Use polite Canadian greetings

Review vocabulary about airports, transportation, customs, and getting settled during your first day in Canada.

• Review airport and customs vocabulary
• Remember transportation words
• Recall accommodation and settling-in terms
• Strengthen first-day survival vocabulary

Learn 20 essential phrases used in daily Canadian life. Build confidence for basic interactions with Canadians.

• Learn 20 essential phrases used in daily Canadian life
• Understand when and where to use each phrase
• Practice saying each phrase with correct pronunciation
• Build confidence for basic interactions with Canadians

Practice listening to real Canadian English with common speech patterns, short forms, and everyday conversations at Tim Hortons, on the TTC, and at stores.

• Recognize key words in real-speed Canadian English
• Understand that you don't need to catch every word
• Learn common Canadian speech patterns and short forms
• Practice listening for important information (numbers, names, places)

Practice navigating a Canadian grocery store. Learn to ask where items are, understand checkout questions, and complete a shopping interaction.

• Navigate a Canadian grocery store with confidence
• Ask where to find items using 'Where is the...?'
• Understand checkout questions: 'Debit or credit?', 'Do you need a bag?'
• Learn common grocery store vocabulary
• Practice a full shopping interaction from entering to paying

Practice a complete grocery shopping experience with AI. Ask for help finding items, handle checkout, and build confidence for real grocery trips.

• Practice a complete grocery shopping experience with AI
• Ask for help finding items in a store
• Handle the checkout process including payment
• Build confidence for real grocery shopping trips

Learn essential transit vocabulary for riding buses and subways in Canada. Understand how to use a PRESTO card and ask for directions on public transit.

• Learn essential transit vocabulary for riding buses and subways
• Understand how to use a PRESTO card in the Greater Toronto Area
• Know how to ask for directions on public transit
• Read basic transit signs and schedules

Learn to recognize and understand 20+ common signs in Canada. Read basic labels on food, medicine, and household items.

• Recognize and understand 20+ common signs in Canada
• Read basic labels on food, medicine, and household items
• Know what to do when you see warning signs
• Navigate buildings, stores, and public spaces using signs

Learn all 7 days of the week, 12 months of the year, and how to tell time in English. Understand AM, PM, and Canadian date format.

• Say all 7 days of the week in English
• Say all 12 months of the year in English
• Tell time using o'clock, half past, and quarter past/to
• Read schedules and understand appointment times
• Understand AM and PM

Learn to make phone calls in English: ask about store hours, schedule doctor appointments, and leave voicemail messages.

• Make a simple phone call to ask about store hours or services
• Call a medical clinic to make an appointment
• Leave a basic voicemail message
• Understand common phone phrases and etiquette
• Know what to say when answering the phone

Practice making phone calls with AI in realistic scenarios. Build confidence calling clinics, stores, and libraries.

• Practice making phone calls with AI in realistic scenarios
• Build confidence speaking on the phone in English
• Learn to give your name, phone number, and reason for calling
• Practice understanding automated menus and voicemail

Learn to introduce yourself to neighbors, make small talk about weather and family, and understand Canadian politeness norms.

• Introduce yourself to a neighbor or someone new
• Make basic small talk about where you live, where you're from, and your family
• Understand Canadian politeness norms (saying sorry, holding doors, smiling)
• Use friendly conversation starters and closers

Practice small talk with AI characters: your neighbor, a coworker, and a parent at school. Build confidence in casual English conversations.

• Practice small talk with different types of people
• Build confidence in casual English conversations
• Learn to talk about the weather, your family, and where you're from
• Practice Canadian social norms (politeness, smiling, saying sorry)

Review all vocabulary and skills from Course 3. Test your knowledge of survival phrases for daily life in Canada.

• Review all vocabulary and skills from Course 3
• Test listening, reading, and speaking skills from the first week
• Feel confident about survival English for daily life
• Celebrate completing Course 3!

Practice pronouncing essential survival phrases for grocery shopping, transit, phone calls, and daily interactions in Canada.

• Pronounce common shopping and transit phrases
• Practice phone conversation starters
• Say time and day expressions clearly
• Build confidence with everyday Canadian phrases

Review essential everyday phrases for shopping, transit, phone calls, and social interactions in Canada.

• Review key shopping phrases
• Remember transit and direction phrases
• Recall phone conversation starters
• Strengthen daily interaction vocabulary

Learn to use 'am', 'are', and 'is' correctly with different subjects. Form simple sentences to describe people, places, and feelings.

• Use 'am', 'are', and 'is' correctly with different subjects
• Introduce yourself and describe others using 'to be'
• Understand the difference between I am, you are, he/she is, we are, they are
• Form simple sentences to describe people, places, and feelings

Learn to use 'have', 'need', and 'want' to express possession and desires. Form simple sentences for daily situations in Canada.

• Use 'have', 'need', and 'want' to express possession and desires
• Understand the difference between having, needing, and wanting something
• Form simple sentences for daily situations in Canada
• Ask for things politely using these three verbs

Learn to use the four most important question words to ask for information in daily life in Canada.

• Use 'what', 'where', 'when', and 'how' to form basic questions
• Understand which question word to use in different situations
• Ask for information you need in daily life in Canada
• Recognize common question patterns in spoken English

Practice asking questions using what, where, when, and how in real conversations with an AI helper at a community centre.

• Practice asking questions using what, where, when, and how in real conversations
• Build confidence asking strangers for information
• Get comfortable with common question-and-answer patterns
• Use questions to navigate a new city

Learn to use demonstratives to point to and identify objects near and far, singular and plural.

• Use 'this' and 'that' for singular objects (near and far)
• Use 'these' and 'those' for plural objects (near and far)
• Point to and identify objects in stores, offices, and daily life
• Ask about prices and items using this/that/these/those

Learn the simple present tense to describe daily routines. Understand when to add '-s' to verbs for he/she/it.

• Use the simple present tense to describe daily routines
• Understand when to add '-s' to verbs (he/she/it works, eats, goes)
• Talk about what you do every day using common verbs
• Describe a typical day in Canada using simple sentences
• Know the most common daily routine verbs

Learn to form negative sentences using don't, can't, and not. Say what you cannot do or do not want politely.

• Form negative sentences using 'don't', 'can't', and 'not'
• Say what you cannot do or do not want
• Understand the difference between 'don't' (choice/habit), 'can't' (ability), and 'not' (general negative)
• Use negative sentences politely in daily life in Canada

Learn possessive adjectives to show who owns something. Talk about family, belongings, and personal information.

• Use possessive adjectives to show who owns something
• Match each subject pronoun to its possessive form (I → my, you → your, etc.)
• Talk about family, belongings, and personal information using possessives
• Fill in forms and answer questions about yourself and your family

Practice describing your daily routine using simple present tense and possessive adjectives in conversation with an AI classmate.

• Describe your daily routine using simple present tense
• Use possessive adjectives naturally in conversation
• Practice combining grammar from Lessons 1-8 in real conversation
• Build confidence talking about yourself and your family

Learn to use prepositions to describe locations, times, movement, and origin. Essential for talking about where you live and where you go.

• Use 'in', 'on', and 'at' to describe locations and times
• Use 'to' and 'from' to describe movement and origin
• Understand which preposition to use in common situations
• Describe where you live, where you go, and where you are from

Learn to use 'can' for abilities and permission, and 'can't' for things you are not able or allowed to do.

• Use 'can' to talk about abilities (things you are able to do)
• Use 'can' to ask for permission (things you are allowed to do)
• Use 'can't' to say what you are NOT able or allowed to do
• Ask polite questions using 'Can I...?' and 'Can you...?'

Review all grammar patterns from Course 4. Test your understanding of to be, have/need/want, question words, demonstratives, simple present, negatives, possessives, prepositions, and can/can't.

• Review all grammar patterns from Course 4
• Demonstrate understanding of essential grammar for beginners
• Feel confident about your grammar foundation
• Celebrate completing Course 4!

Listen to everyday conversations and notice how grammar is used naturally. Focus on subject-verb patterns, question forms, and common sentence structures.

• Hear grammar patterns in natural speech
• Recognize question structures in conversation
• Understand present tense usage in daily talk
• Identify subject-verb agreement in context

Practice speaking common sentences that use essential grammar patterns including present tense, questions, negatives, and possessives.

• Say sentences with correct subject-verb agreement
• Practice question intonation patterns
• Pronounce negative forms naturally
• Use possessive pronouns in sentences

Review key grammar concepts including question words, verb forms, pronouns, prepositions, and negatives.

• Review question word meanings
• Remember pronoun and possessive forms
• Recall preposition usage
• Strengthen understanding of verb patterns

Learn 15 common body parts in English. Say 'My ___ hurts' to describe pain and understand basic health phrases at a Canadian clinic or pharmacy.

• Identify and name 15 common body parts in English
• Say 'My ___ hurts' to describe pain
• Understand basic health phrases used at a Canadian clinic or pharmacy
• Recognize body part words on medical forms

Learn to name immediate family members in English. Describe your family and understand family vocabulary on Canadian government forms.

• Name immediate family members in English
• Describe your family using simple sentences
• Understand family vocabulary on Canadian government forms
• Use 'This is my...' to introduce family members

Learn 10 common colors, size words, and simple adjectives. Describe objects using patterns like 'a big red coat'.

• Name 10 common colors in English
• Use size words: small, medium, large
• Describe objects using simple adjectives (hot, cold, heavy, light)
• Combine color and size words with nouns: 'a big red coat'

Learn 18 common foods and drinks in English. Order at a Canadian restaurant or coffee shop and read a simple menu.

• Name 15 common foods and drinks in English
• Order food and drinks at a Canadian restaurant or coffee shop
• Read a simple menu
• Express food preferences: 'I like...' / 'I don't like...'

Learn 12 common clothing items, understand clothing sizes, and ask about prices and sizes when shopping in Canada.

• Name 12 common clothing items in English
• Understand clothing sizes (S, M, L, XL)
• Ask about prices and sizes when shopping
• Know where to buy affordable clothes in Canada

Practice buying winter clothing at a Walmart store with AI. Ask about sizes, prices, and colors to build confidence shopping independently.

• Use clothing and shopping vocabulary in a realistic conversation
• Ask about sizes, prices, and colors in a store
• Practice completing a purchase in English
• Build confidence shopping independently in Canada

Learn rooms and parts of a home in English. Understand basic housing vocabulary used in Canadian rental ads.

• Name rooms and parts of a home in English
• Understand basic housing vocabulary used in Canadian rental ads
• Say what is in each room
• Use 'There is...' / 'There are...' to describe a home

Learn 12 common jobs in English, especially first jobs for newcomers. Understand basic work vocabulary and know where to find jobs in Canada.

• Name 12 common jobs in English, especially first jobs for newcomers
• Understand basic work vocabulary: hours, pay, boss
• Answer 'What do you do?' in simple English
• Know where to find jobs in Canada

Learn 14 common feelings and emotions in English. Use 'I feel...' to express emotions and explain why you feel a certain way.

• Name 12 common feelings and emotions in English
• Use 'I feel...' to express your emotions
• Explain why you feel a certain way: 'I feel ___ because...'
• Recognize when someone else is expressing feelings

Practice expressing emotions and explaining reasons in conversation with a friendly AI settlement worker at a newcomer center.

• Use feelings vocabulary in real conversation
• Express emotions and explain reasons
• Practice asking someone else how they feel
• Build confidence talking about personal topics in English

Review all key vocabulary from CLASS 00 (Courses 1-5) using spaced repetition flashcards. Reach the 200-word milestone.

• Review all key vocabulary from CLASS 00 (Courses 1-5)
• Reach the 200-word milestone
• Use spaced repetition to strengthen memory
• Identify words that need more practice

Demonstrate knowledge from all 5 courses of CLASS 00. Show readiness to move to CLASS 01 and earn the CLASS 00 Completion Certificate.

• Demonstrate knowledge from all 5 courses of CLASS 00
• Show readiness to move to CLASS 01
• Celebrate completing 60 lessons of English learning
• Earn the CLASS 00 Completion Certificate

Listen to conversations using vocabulary about health, family, shopping, and feelings. Practice recognizing these words when spoken naturally.

• Recognize health and body vocabulary in conversation
• Understand family-related words in context
• Follow shopping conversations with descriptive vocabulary
• Identify emotion words in natural speech

Practice speaking sentences that use key vocabulary about health, family, shopping, feelings, and daily life in Canada.

• Pronounce health and body part words correctly
• Practice family and relationship vocabulary in sentences
• Say shopping and description words clearly
• Express feelings and emotions naturally

Review key vocabulary from all Class 0 courses — Before You Arrive, First 24 Hours, Survival Phrases, Essential Grammar, and Building Vocabulary. Strengthen your retention with spaced repetition flashcards.

• Review essential vocabulary from all Class 0 courses
• Reinforce retention of foundational Canadian English words
• Identify areas that need further practice

Learn 10 core greeting words used daily in Canada. Understand when to use formal vs. informal greetings and pronounce each greeting clearly.

• Learn 10 core greeting words used daily in Canada
• Understand when to use formal vs. informal greetings
• Recognize and pronounce each greeting clearly

Hear native speakers saying greetings at normal and slow speeds. Distinguish between similar-sounding greetings and recognize formal and informal greetings in conversation.

• Hear native speakers saying greetings at normal and slow speeds
• Distinguish between similar-sounding greetings
• Recognize formal and informal greetings in conversation

Learn to use 'I am...' and 'My name is...' to introduce yourself. Ask 'What's your name?' correctly and understand subject pronouns I, you, he, she.

• Use 'I am...' and 'My name is...' to introduce yourself
• Ask 'What's your name?' correctly
• Understand subject pronouns I, you, he, she

Follow a natural greeting conversation at an airport welcome desk. Practice introducing yourself with name and country, and understand questions a settlement worker may ask.

• Follow a natural greeting conversation at an airport welcome desk
• Practice introducing yourself with name and country
• Understand questions a settlement worker may ask

Practice saying each greeting clearly with correct pronunciation. Record yourself and compare with the model audio, and respond naturally to greeting questions.

• Say each greeting clearly with correct pronunciation
• Record yourself and compare with the model audio
• Respond naturally to greeting questions

Learn 10 essential polite words and phrases used in Canada. Understand when and how to use each polite expression, and recognize that Canadians use polite words very frequently.

• Learn 10 essential polite words and phrases used in Canada
• Understand when and how to use each polite expression
• Recognize that Canadians use polite words very frequently

Quickly recall greetings and polite words from memory. Match greetings to the correct time of day and situation.

• Quickly recall greetings and polite words from memory
• Match greetings to the correct time of day and situation
• Build speed and confidence with greeting vocabulary

Review all greeting and polite vocabulary from Lessons 1-7. Demonstrate understanding of when to use each greeting and identify correct pronunciation and usage.

• Review all greeting and polite vocabulary from Lessons 1-7
• Demonstrate understanding of when to use each greeting
• Identify correct pronunciation and usage

Ask and answer 'Where are you from?' Share your country and nationality in English and practice a natural conversation between two newcomers.

• Ask and answer 'Where are you from?'
• Share your country and nationality in English
• Practice a natural conversation between two newcomers

Learn the English names of 15 common countries of origin for newcomers to Canada. Know how to say your nationality in English and understand the pattern from country name to nationality.

• Learn the English names of 15 common countries of origin for newcomers to Canada
• Know how to say your nationality in English
• Understand the pattern: country name to nationality

Practice greeting a settlement worker and introducing yourself. Answer basic questions about your name, country, and how you are feeling. Use polite words in a realistic Canadian setting.

• Practice greeting a settlement worker and introducing yourself
• Answer basic questions: name, country, how you are feeling
• Use polite words in a realistic Canadian setting

Read and understand simple welcome signs found at Canadian service locations. Recognize common words on signs and identify key information from signs at LINC centres and Service Canada.

• Read and understand simple welcome signs found at Canadian service locations
• Recognize common words on signs: Welcome, Open, Closed, Hours, Help
• Identify key information from signs at LINC centres and Service Canada

Learn 15 common classroom words and instructions. Understand what your LINC teacher says in class and recognize classroom objects and actions.

• Learn 15 common classroom words and instructions
• Understand what your LINC teacher says in class
• Recognize classroom objects and actions

Understand and respond to simple classroom instructions from a teacher. Practice saying 'I understand,' 'I don't understand,' and 'Can you repeat?' Build confidence following directions in English.

• Understand and respond to simple classroom instructions from a teacher
• Practice saying 'I understand,' 'I don't understand,' and 'Can you repeat?'
• Build confidence following directions in English

Write a simple 'Hello' message to a new classmate. Use greetings, self-introduction, and polite words in writing. Practice spelling common greeting words.

• Write a simple 'Hello' message to a new classmate
• Use greetings, self-introduction, and polite words in writing
• Practice spelling common greeting words

Recognize and say numbers 0 through 10 in English. Understand the written word for each number and count objects from 0 to 10.

• Recognize and say numbers 0 through 10 in English
• Understand the written word for each number
• Count objects from 0 to 10

Distinguish between similar-sounding numbers like thirteen/thirty. Hear numbers spoken at normal conversational speed and recognize numbers in everyday Canadian contexts.

• Distinguish between similar-sounding numbers (13/30, 14/40, 15/50)
• Hear numbers spoken at normal conversational speed
• Recognize numbers in everyday Canadian contexts

Recognize and say all 26 letters of the English alphabet. Know the sound each letter makes and understand letter groups by similar sounds.

• Recognize and say all 26 letters of the English alphabet
• Know the sound each letter makes
• Understand letter groups by similar sounds

Spell your first and last name letter by letter in English. Say each letter clearly so others can understand your spelling.

• Spell your first and last name letter by letter in English
• Say each letter clearly so others can understand your spelling
• Practice the phrase 'My name is ___, spelled ___'

Count from 11 to 20 in English. Recognize the '-teen' pattern for numbers 13-19 and understand that 11 and 12 are irregular.

• Count from 11 to 20 in English
• Recognize the '-teen' pattern for numbers 13-19
• Understand that 11 and 12 are irregular (not 'oneteen' or 'twoteen')

Quickly recognize numbers 0-20 from the written word or digits. Build speed in number recall and match number words to digits.

• Quickly recognize numbers 0-20 from the written word or digits
• Build speed in number recall
• Match number words to digits and vice versa

Count by tens from 10 to 100. Combine tens and ones and say larger numbers like addresses and prices.

• Count by tens from 10 to 100
• Combine tens and ones (e.g., twenty-one, thirty-five)
• Say larger numbers like addresses and prices

Recognize all Canadian coins by name and value. Know Canadian bill denominations and colours, and understand uniquely Canadian money terms: loonie, toonie.

• Recognize all Canadian coins by name and value
• Know Canadian bill denominations and colours
• Understand uniquely Canadian money terms: loonie, toonie

Understand a cashier telling you the price of items. Practice paying with cash or debit and use polite phrases during a purchase.

• Understand a cashier telling you the price of items
• Practice paying with cash or debit
• Use polite phrases during a purchase

Read price tags from Canadian stores. Understand Canadian tax and recognize common Canadian store names.

• Read price tags from Canadian stores
• Understand Canadian tax (prices on tags do not include tax)
• Recognize common Canadian store names

Order a drink and food item at Tim Hortons. Understand the cashier telling you the price and pay with cash.

• Order a drink and food item at Tim Hortons
• Understand the cashier telling you the price
• Pay with cash and understand your change

Ask 'How much is...?' to find out prices. Answer with 'It's...' followed by the price. Use 'How much are...?' for plural items.

• Ask 'How much is...?' to find out prices
• Answer with 'It's...' followed by the price
• Use 'How much are...?' for plural items

Review all numbers, money, and alphabet concepts from Lessons 1-12. Demonstrate ability to recognize numbers, spell, and understand prices.

• Review all numbers, money, and alphabet concepts
• Demonstrate ability to recognize numbers, spell, and understand prices
• Celebrate progress in the course

Say Canadian phone numbers correctly with proper pauses. Understand the format: area code + three digits + four digits. Practice saying your own phone number clearly.

• Say Canadian phone numbers correctly with proper pauses
• Understand the format: area code + three digits + four digits
• Practice saying your own phone number clearly

Fill in a simple Canadian form with numbers: phone number, postal code, apartment number. Write numbers correctly in both digits and words.

• Fill in a simple Canadian form with numbers
• Write numbers correctly in both digits and words
• Understand common form fields that require numbers

Recognize and say 12 essential emergency words in English. Understand when to use each emergency word and know that 911 is Canada's emergency number.

• Recognize and say 12 essential emergency words in English
• Understand when to use each emergency word
• Know that 911 is Canada's emergency number

Name 15 body parts in English. Say 'My ___ hurts' to describe pain and communicate with doctors, nurses, or 911 operators.

• Name 15 body parts in English
• Say 'My ___ hurts' to describe pain
• Communicate pain to a doctor, nurse, or 911 operator

Use 'I need...' + noun to express urgent needs. Understand the difference between 'I need' and 'I want' in emergencies.

• Use 'I need...' + noun to express urgent needs
• Use 'I need...' in emergency situations
• Understand the difference between 'I need' and 'I want' in emergencies

Understand the key questions a 911 operator will ask. Identify important information in a 911 call and know what to say when you call 911.

• Understand the key questions a 911 operator will ask
• Identify important information in a 911 call
• Know what to say when you call 911

Recognize and read 12 common emergency and safety signs in Canada. Understand what each sign means and what to do when you see them.

• Recognize and read 12 common emergency and safety signs in Canada
• Understand what each sign means and what to do
• Know where you will see each sign

Follow a complete 911 call from start to finish. Practice giving your address during an emergency call and describe an emergency situation in simple words.

• Follow a complete 911 call from start to finish
• Practice giving your address during an emergency call
• Describe an emergency situation in simple words

Say your street address clearly and slowly. Practice saying apartment number, postal code, and giving your address in an emergency situation.

• Say your street address clearly and slowly
• Say your apartment number and postal code
• Practice giving your address in an emergency situation

Respond when someone asks 'Are you okay?' Ask someone if they look hurt or sick and use simple words to describe how you feel in an emergency.

• Respond when someone asks 'Are you okay?'
• Ask someone 'Are you okay?' if they look hurt or sick
• Use simple words to describe how you feel in an emergency

Make a simulated 911 call from start to finish. Give your address clearly, describe an emergency, and follow the operator's instructions.

• Make a simulated 911 call from start to finish
• Give your address clearly under pressure
• Describe an emergency situation and follow the operator's instructions

Learn 15 important medicine and health safety words. Understand prescription vs. over-the-counter medicine, read basic medicine labels, and know about Poison Control.

• Learn 15 important medicine and health safety words
• Understand prescription vs. over-the-counter medicine
• Read basic medicine labels and know about Poison Control in Canada

Test knowledge of all emergency vocabulary from the course. Identify when to call 911 and match emergencies to the correct service.

• Test knowledge of all emergency vocabulary
• Identify when to call 911
• Match emergencies to the correct service (police, fire, ambulance)

Fill out an emergency contact card with personal information. Write your address, phone number, and emergency contact. Create a card to keep in your wallet for real emergencies.

• Fill out an emergency contact card with personal information
• Write your address, phone number, and emergency contact
• Write important medical information (allergies, medications)

Review essential emergency vocabulary including body parts, 911 calls, safety signs, and emergency communication phrases.

• Review emergency and safety vocabulary
• Remember key body part words for medical situations
• Recall 911 communication phrases
• Strengthen safety sign recognition

Learn 12 adjectives to describe how you feel. Use 'I am ___' to tell people how you feel and recognize feelings in pictures and situations.

• Learn 12 adjectives to describe how you feel
• Use 'I am ___' to tell people how you feel
• Recognize feelings in pictures and situations

Use 'I am' + adjective to describe feelings. Use 'I need' + noun to express needs. Connect feelings to needs (hungry to food, thirsty to water).

• Use 'I am' + adjective to describe feelings and states
• Use 'I need' + noun to express needs
• Connect feelings to needs (hungry → food, thirsty → water)

Learn 12 essential items that people need every day. Use 'I need ___' to ask for basic items and know where to get these items in Canada.

• Learn 12 essential items that people need every day
• Use 'I need ___' to ask for basic items
• Know where to get these items in Canada

Learn 15 common grocery items in English. Recognize food items by sight and name, and know where to find items in a Canadian grocery store.

• Learn 15 common grocery items in English
• Recognize food items by sight and name
• Know where to find items in a Canadian grocery store

Ask 'Where is the ___?' to find items in a store. Understand directions from store staff and practice polite phrases for asking for help.

• Ask 'Where is the ___?' to find items in a store
• Understand directions from store staff (aisle, section)
• Practice polite phrases for asking for help in a store

Read and understand aisle signs in Canadian grocery stores. Match food categories to their aisle signs and navigate a store using signs.

• Read and understand aisle signs in Canadian grocery stores
• Match food categories to their aisle signs
• Navigate a store using signs

Quickly recognize and recall 20 common grocery items. Match food images to English words and build speed and confidence with food vocabulary.

• Quickly recognize and recall 20 common grocery items
• Match food images to English words
• Build speed and confidence with food vocabulary

Understand simple directions in a store. Follow directions using 'go straight,' 'turn left,' 'turn right' and understand location phrases.

• Understand simple directions in a store
• Follow directions using 'go straight,' 'turn left,' 'turn right'
• Understand 'over there,' 'at the back,' 'on the left/right'

Ask a store clerk where to find specific items. Understand and follow directions given by the clerk and use polite phrases.

• Ask a store clerk where to find specific items
• Understand and follow directions given by the clerk
• Use polite phrases: 'Excuse me,' 'Thank you'

Learn the names of 12 common stores and services in Canada. Know what you can buy or do at each store and ask 'Where is the nearest ___?'

• Learn the names of 12 common stores and services in Canada
• Know what you can buy or do at each store
• Ask 'Where is the nearest ___?'

Understand the difference between 'want' (desire) and 'need' (necessity). Form polite requests using 'I would like' and 'Can I have ___?'

• Understand the difference between 'want' (desire) and 'need' (necessity)
• Use 'I want' for desires and 'I need' for necessities
• Form polite requests using 'I would like' and 'Can I have ___?'

Understand what a food bank is and how it works in Canada. Practice conversations for visiting a food bank and learn vocabulary for community support services.

• Understand what a food bank is and how it works in Canada
• Practice conversations for visiting a food bank
• Learn vocabulary for community support services

Learn 15 everyday household and personal items in English. Know where to buy these items in Canada and use 'I need ___' to shop for them.

• Learn 15 everyday household and personal items in English
• Know where to buy these items in Canada
• Use 'I need ___' and 'Do you have ___?' to shop for these items

Test knowledge of all vocabulary from the course. Match needs to solutions and stores. Demonstrate understanding of grocery store vocabulary and polite requests.

• Test knowledge of all vocabulary from the course
• Match needs to solutions and stores
• Demonstrate understanding of polite requests

Write a simple shopping list using vocabulary from this course. Organize items by store, use complete sentences with 'I need' and 'I want,' and write where to buy each item.

• Write a simple shopping list using vocabulary from this course
• Organize items by store or category
• Use complete sentences: 'I need ___' and 'I want ___'

Practice speaking phrases for expressing your basic needs, shopping for food and essentials, and asking for help at stores.

• Express basic needs clearly
• Ask for items at stores confidently
• Practice polite request phrases
• Pronounce food and household item names

Learn and recognize 10 immediate family member words in English. Understand the difference between family roles and practice saying family member words with correct pronunciation.

• Learn and recognize 10 immediate family member words in English
• Understand the difference between family roles (e.g., mother vs. father, son vs. daughter)
• Practice saying family member words with correct pronunciation

Learn 10 extended family member words. Understand family relationships beyond the immediate family and talk about relatives who may live in Canada or in your home country.

• Learn 10 extended family member words
• Understand family relationships beyond the immediate family
• Talk about relatives who may live in Canada or in your home country

Understand and use possessive adjectives: my, your, his, her, our, their. Use possessive adjectives with family vocabulary and form correct sentences.

• Understand and use possessive adjectives: my, your, his, her, our, their
• Use possessive adjectives with family vocabulary
• Form correct sentences like 'This is my mother' and 'Her name is Sara'

Listen to someone describe their family and identify family members mentioned. Understand basic descriptions of family members including name, relationship, and age.

• Listen to someone describe their family and identify family members mentioned
• Understand basic descriptions of family members (name, relationship, age)
• Practice listening for specific information about people

Practice showing family photos and identifying family members. Use possessive adjectives in conversation naturally and ask and answer questions about family.

• Practice showing family photos and identifying family members
• Use possessive adjectives in conversation naturally
• Ask and answer questions about family

Quickly recall family vocabulary words from Lessons 1 and 2. Match family relationship terms to images and descriptions. Build speed and confidence recognizing family words.

• Quickly recall family vocabulary words from Lessons 1 and 2
• Match family relationship terms to images and descriptions
• Build speed and confidence recognizing family words

Say complete sentences about your family members. Use possessive adjectives correctly when speaking and describe family members with name, age, and location.

• Say complete sentences about your family members
• Use possessive adjectives (my, his, her) correctly when speaking
• Describe family members with name, age, and location

Use 'I have' + number + family member correctly. Understand singular vs. plural family nouns and form questions with 'How many' for family topics.

• Use 'I have' + number + family member correctly
• Understand singular vs. plural family nouns
• Form questions with 'How many' for family topics

Understand questions a school secretary asks about your family. Practice answering family-related registration questions and learn key vocabulary for school registration in Canada.

• Understand questions a school secretary asks about your family
• Practice answering family-related registration questions
• Learn key vocabulary for school registration in Canada

Read and understand common Canadian forms that ask about family information. Recognize key words on IRCC, school, and government forms.

• Read and understand common Canadian forms that ask about family information
• Recognize key words on IRCC, school, and government forms
• Practice filling in family relationship sections on forms

Answer questions about your family from a settlement worker. Provide basic family information in a realistic conversation and practice using possessive adjectives and family vocabulary in real-time.

• Answer questions about your family from a settlement worker
• Provide basic family information in a realistic conversation
• Practice using possessive adjectives and family vocabulary in real-time

Demonstrate understanding of all family vocabulary from Course 5. Apply possessive adjectives correctly and show comprehension of family-related dialogues and forms.

• Demonstrate understanding of all family vocabulary from Course 5
• Apply possessive adjectives correctly
• Show comprehension of family-related dialogues and forms

Write 3-5 simple sentences about your family. Use possessive adjectives correctly in writing and describe family members with name, relationship, age, and location.

• Write 3-5 simple sentences about your family
• Use possessive adjectives (my, his, her) correctly in writing
• Describe family members with name, relationship, age, and location

Learn to tell time using o'clock, half past, and quarter to/past. Understand AM and PM and when to use each. Read both digital and analog clocks.

• Tell time using 'o'clock,' 'half past,' and 'quarter to/past'
• Understand AM and PM and when to use each
• Read both digital and analog clocks

Listen to various speakers telling time and identify the correct time. Distinguish between similar-sounding times and understand time-related questions.

• Listen to various speakers telling time and identify the correct time
• Distinguish between similar-sounding times
• Understand time-related questions and respond appropriately

Name all 7 days of the week in order. Understand today, tomorrow, and yesterday. Know which days are weekdays and which are the weekend.

• Name all 7 days of the week in order
• Understand 'today,' 'tomorrow,' and 'yesterday'
• Know which days are weekdays and which are the weekend

Name all 12 months of the year in order. Connect months to Canadian seasons and understand common Canadian holidays by month.

• Name all 12 months of the year in order
• Connect months to Canadian seasons
• Understand common Canadian holidays by month

Use 'It is' for telling time correctly. Use the correct preposition: 'at' + time, 'on' + day, 'in' + month/season. Form questions and answers about time and dates.

• Use 'It is' for telling time correctly
• Use the correct preposition: 'at' + time, 'on' + day, 'in' + month/season
• Form questions and answers about time and dates

Learn 15 common weather words used in Canada. Describe today's weather using simple sentences and understand weather warnings and safety tips.

• Learn 15 common weather words used in Canada
• Describe today's weather using simple sentences
• Understand weather warnings and safety tips

Listen to simple weather forecasts and identify weather conditions. Understand temperature announcements in Celsius and recognize weather-related vocabulary in spoken English.

• Listen to simple weather forecasts and identify weather conditions
• Understand temperature announcements in Celsius
• Recognize weather-related vocabulary in spoken English

Have a simple conversation about today's weather. Discuss what to wear based on the weather and practice small talk about weather, which is very common in Canada.

• Have a simple conversation about today's weather
• Discuss what to wear based on the weather
• Practice small talk about weather (very common in Canada!)

Quickly recall time, day, month, and weather vocabulary. Match clock images to spoken times and connect weather symbols to weather words.

• Quickly recall time, day, month, and weather vocabulary
• Match clock images to spoken times
• Connect weather symbols to weather words

Read and understand a LINC class schedule, bus and transit schedules, and store hours. Know when places are open or closed.

• Read and understand a LINC class schedule
• Read bus and transit schedules
• Read store hours and know when places are open or closed

Learn 12 weather-appropriate clothing words. Know what to wear in each Canadian season and understand layering for Canadian winters.

• Learn 12 weather-appropriate clothing words
• Know what to wear in each Canadian season
• Understand layering for Canadian winters

Understand and confirm appointment times and dates in conversation. Use time and date vocabulary naturally with an AI partner and practice scheduling-related phrases for real Canadian situations.

• Understand and confirm appointment times and dates in conversation
• Use time and date vocabulary naturally with an AI partner
• Practice scheduling-related phrases for real Canadian situations

Read a short passage about the four seasons in Canada. Understand seasonal activities and what to expect each season.

• Read a short passage about the four seasons in Canada
• Understand seasonal activities and what to expect each season
• Answer comprehension questions about Canadian seasons

Demonstrate understanding of all time, day, weather, and season vocabulary. Read clocks and schedules correctly and apply prepositions of time correctly.

• Demonstrate understanding of all time, day, weather, and season vocabulary
• Read clocks and schedules correctly
• Apply prepositions of time (at, on, in) correctly

Write about your weekly schedule using days and times. Use prepositions of time correctly in writing and describe activities, weather, and plans for the week.

• Write about your weekly schedule using days and times
• Use prepositions of time (at, on, in) correctly in writing
• Describe activities, weather, and plans for the week

Practice saying times, dates, days of the week, and describing weather conditions in Canadian English.

• Say times and dates clearly in English
• Pronounce days and months correctly
• Describe weather conditions naturally
• Practice schedule-related phrases

Identify 15 common places found in a Canadian city. Understand what services each place provides and recognize these places on signs and maps.

• Identify 15 common places found in a Canadian city
• Understand what services each place provides
• Recognize these places on signs and maps

Know the names and purposes of key Canadian government and settlement services. Understand where to go for specific help as a newcomer.

• Know the names and purposes of key Canadian government and settlement services
• Understand where to go for specific help as a newcomer
• Recognize service names on signs and in conversation

Ask 'Where is...?' to find places. Use prepositions of place: on, at, in, near, beside, across from, between, next to. Give and understand simple location descriptions.

• Ask 'Where is...?' to find places
• Use prepositions of place: on, at, in, near, beside, across from, between, next to
• Give and understand simple location descriptions

Understand 12 common direction phrases in English. Follow simple step-by-step directions and give basic directions to someone.

• Understand 12 common direction phrases in English
• Follow simple step-by-step directions
• Give basic directions to someone

Listen to spoken directions and identify the destination. Follow multi-step directions on a simple map and distinguish between left and right, blocks and streets.

• Listen to spoken directions and identify the destination
• Follow multi-step directions on a simple map
• Distinguish between left and right, blocks and streets

Ask a stranger for directions politely. Understand directions given by a stranger and use 'Excuse me' and 'Thank you' in direction conversations.

• Ask a stranger for directions politely
• Understand directions given by a stranger
• Use 'Excuse me' and 'Thank you' in direction conversations

Quickly recognize community places by sight and name. Match places to their functions and build recall speed for direction-related vocabulary.

• Quickly recognize community places by sight and name
• Match places to their functions
• Build recall speed for direction-related vocabulary

Ask the bus driver if the bus goes to a specific place. Understand phrases used on public transit and know how to request a stop and exit the bus.

• Ask the bus driver if the bus goes to a specific place
• Understand phrases used on public transit
• Know how to request a stop and exit the bus

Learn 15 essential transit vocabulary words. Understand the difference between bus, subway, streetcar, and train. Know key transit terms for daily commuting.

• Learn 15 essential transit vocabulary words
• Understand the difference between bus, subway, streetcar, and train
• Know key transit terms for daily commuting in Canada

Read and understand common transit signs in Canada. Understand PRESTO card instructions and interpret simple transit maps and schedules.

• Read and understand common transit signs in Canada
• Understand PRESTO card instructions
• Interpret simple transit maps and schedules

Ask how to buy and load a PRESTO card. Understand instructions from a transit worker and use polite phrases in a transit station.

• Ask how to buy and load a PRESTO card
• Understand instructions from a transit worker
• Use polite phrases in a transit station

Describe where you want to go in simple English. Understand basic Google Maps directions vocabulary and ask clarifying questions about routes and travel time.

• Describe where you want to go in simple English
• Understand basic Google Maps directions vocabulary (ETA, transfers, walk)
• Ask clarifying questions about routes and travel time

Learn vocabulary for streets and neighborhood features. Describe your neighborhood in simple English and understand simple neighborhood descriptions.

• Learn vocabulary for streets and neighborhood features
• Describe your neighborhood in simple English
• Understand simple neighborhood descriptions

Review all vocabulary from Course 7. Demonstrate understanding of places, directions, and transit. Identify areas for review.

• Review all vocabulary from Course 7
• Demonstrate understanding of places, directions, and transit
• Identify areas for review before moving to Course 8

Write simple step-by-step directions from a bus stop to your home. Use direction vocabulary correctly in sentences and describe landmarks near your home.

• Write simple step-by-step directions from a bus stop to your home
• Use direction vocabulary correctly in sentences
• Describe landmarks near your home

Practice asking for and giving directions, naming places in the city, and using transit-related phrases in Canadian English.

• Ask for directions to common places
• Give simple directions using left, right, and straight
• Pronounce transit and location vocabulary
• Practice polite direction-asking phrases

Learn 12 essential small talk phrases used daily in Canada. Understand when and how to use each phrase and recognize these phrases when spoken by native speakers.

• Learn 12 essential small talk phrases used daily in Canada
• Understand when and how to use each phrase
• Recognize these phrases when spoken by native speakers

Understand that 'How are you?' is often a greeting, not a real question. Learn 8 common responses from positive to neutral to negative.

• Understand that 'How are you?' is often a greeting, not a real question
• Learn 8 common responses from positive to neutral to negative
• Practice the pattern: Response + 'And you?' / 'How about you?'

Use weather as a topic for small talk (a very Canadian habit). Ask and answer simple weather questions and express opinions about weather.

• Use weather as a topic for small talk (a very Canadian habit)
• Ask and answer simple weather questions
• Express opinions about weather

Understand Canadian politeness customs and why they matter. Recognize polite tone and friendly language in conversation. Know when Canadians say 'sorry' (hint: almost always!).

• Understand Canadian politeness customs and why they matter
• Recognize polite tone and friendly language in conversation
• Know when Canadians say 'sorry' (hint: almost always!)

Learn 12 common conversation fillers used in Canadian English. Understand the Canadian 'eh?' and when it is used. Use fillers to sound more natural in conversation.

• Learn 12 common conversation fillers used in Canadian English
• Understand the Canadian 'eh?' and when it is used
• Use fillers to sound more natural in conversation

Have a first conversation with a new neighbor. Use small talk phrases naturally and introduce yourself, ask about the other person, and say goodbye politely.

• Have a first conversation with a new neighbor
• Use small talk phrases naturally
• Introduce yourself, ask about the other person, and say goodbye politely

Ask and answer 'What do you do?' about work or daily activities. Talk about jobs and daily routines in simple English.

• Ask and answer 'What do you do?' (about work/daily activities)
• Talk about jobs and daily routines in simple English
• Understand common job titles

Form Yes/No questions using 'Do you...?' and 'Does he/she...?'. Form Wh- questions (What, Where, When, Who, Why, How) and answer with short and full answers.

• Form Yes/No questions using 'Do you...?' and 'Does he/she...?'
• Form Wh- questions (What, Where, When, Who, Why, How)
• Answer questions with short and full answers

Make small talk at a community event or potluck. Talk about food, family, and where you are from. Use questions and responses learned in previous lessons.

• Make small talk at a community event or potluck
• Talk about food, family, and where you are from
• Use questions and responses learned in previous lessons

Express likes and dislikes in English. Use 'I like,' 'I don't like,' 'I love,' 'I enjoy,' and 'My favourite is...' to talk about food, weather, activities, and places.

• Express likes and dislikes in English
• Use 'I like,' 'I don't like,' 'I love,' 'I enjoy,' and 'My favourite is...'
• Talk about food, weather, activities, and places you like or dislike

Ask and answer 'Do you like...?' questions fluently. Express preferences with reasons and have a back-and-forth conversation about likes and dislikes.

• Ask and answer 'Do you like...?' questions fluently
• Express preferences with reasons
• Have a back-and-forth conversation about likes and dislikes

Read and understand a short text about weekend activities in Canada. Learn vocabulary for common weekend activities and answer comprehension questions.

• Read and understand a short text about weekend activities in Canada
• Learn vocabulary for common weekend activities
• Answer comprehension questions about a reading passage

Follow an interactive story about a newcomer exploring their neighborhood. Make choices that affect the story outcome and practice reading, comprehension, and vocabulary in context.

• Follow an interactive story about a newcomer exploring their neighborhood
• Make choices that affect the story outcome
• Practice reading, comprehension, and vocabulary in context

Review all vocabulary and concepts from Course 8. Demonstrate ability to choose appropriate conversational responses and identify areas for review before CLASS 02.

• Review all vocabulary and concepts from Course 8
• Demonstrate ability to choose appropriate conversational responses
• Identify areas for review before moving to CLASS 02

Practice common conversational phrases for small talk, expressing opinions, making plans, and chatting with neighbors and coworkers.

• Make small talk confidently
• Express likes and dislikes naturally
• Practice making and responding to invitations
• Use conversation fillers appropriately

Review vocabulary and phrases for making small talk, expressing opinions, discussing plans, and having everyday conversations.

• Review small talk vocabulary and phrases
• Remember polite conversation expressions
• Recall hobby and interest words
• Strengthen social interaction phrases

Test your knowledge of key vocabulary from all Class 1 courses — Greetings, Numbers & Money, Emergency Phrases, Basic Needs, Family & Community, Time & Weather, Places & Directions, and Everyday Conversations.

• Test retention of vocabulary from all Class 1 courses
• Identify areas needing further review
• Reinforce foundational English skills through spaced repetition

Learn 15 essential workplace vocabulary words including common workplace roles, locations, and routines.

• Learn 15 essential workplace vocabulary words
• Understand common workplace roles and locations
• Use workplace words in simple sentences

Practice introducing yourself to a supervisor and coworkers on your first day at work. Learn polite workplace greetings.

• Introduce yourself to a supervisor and coworkers on your first day
• Use polite greetings in a workplace setting
• Ask basic questions about the workplace

Learn to read and understand a weekly work schedule. Identify AM and PM shifts, days off, overtime, and ask questions about your schedule.

• Read and understand a weekly work schedule
• Identify AM and PM shifts, days off, and overtime
• Ask questions about your schedule

Learn vocabulary for common workplace rules. Understand what is expected at a Canadian workplace and recognize workplace signs and policies.

• Learn vocabulary for common workplace rules
• Understand what is expected at a Canadian workplace
• Recognize workplace signs and policies

Practice understanding common instructions from a supervisor. Recognize key action words and respond appropriately to supervisor requests.

• Understand common instructions from a supervisor
• Recognize key action words in workplace instructions
• Respond appropriately to supervisor requests

Learn to form basic questions using where, how, when, and who. Practice asking for information politely at work.

• Form basic questions using question words (where, how, when, who)
• Ask for information politely at work
• Understand when to use each question word

Practice introducing yourself to a supervisor, asking questions about the workplace, and responding to instructions in a realistic AI role-play.

• Practice introducing yourself to a supervisor on your first day
• Ask questions about the workplace (schedule, break room, locker)
• Respond appropriately to instructions from a supervisor

Learn to recognize and understand common workplace signs including safety signs, access signs, and emergency information.

• Recognize and understand common workplace signs
• Know what to do when you see each sign
• Understand basic safety and access signs

Learn to make small talk with coworkers during breaks. Practice asking and answering common small talk questions and know appropriate topics.

• Make small talk with coworkers during breaks
• Ask and answer common small talk questions
• Know appropriate topics for workplace conversations

Learn to read and understand a Canadian pay stub. Identify gross pay, net pay, and deductions including CPP, EI, and income tax.

• Read and understand a Canadian pay stub
• Identify gross pay, net pay, and deductions
• Understand CPP, EI, and income tax deductions

Practice asking HR about pay-related questions, understand explanations about deductions, and politely raise concerns about missing hours or incorrect pay.

• Ask HR or a supervisor about pay-related questions
• Understand explanations about deductions
• Politely raise concerns about missing hours or incorrect pay

Review all vocabulary and concepts from Course 1. Test your knowledge of workplace vocabulary, schedules, signs, and pay stubs.

• Review all vocabulary and concepts from Course 1
• Demonstrate understanding of workplace vocabulary, schedules, and pay stubs
• Feel confident about basic workplace English

Practice essential workplace phrases for your first day, including introducing yourself, asking questions, and understanding instructions.

• Introduce yourself to coworkers confidently
• Ask workplace questions politely
• Respond to instructions appropriately
• Use professional greetings

Review essential workplace vocabulary for your first day, including workplace locations, job terms, and common workplace phrases.

• Review workplace locations and areas
• Remember job-related vocabulary
• Recall common workplace phrases
• Strengthen first-day work vocabulary

Practice pronunciation of key phrases used in First Day at Work contexts with AI-powered feedback.

• Pronounce common workplace greetings clearly
• Practice asking workplace questions with proper intonation
• Say essential first-day phrases with confidence

Understand the Canadian expectation around punctuality. Learn vocabulary related to time, being on time, and the consequences of being late at work.

• Understand the Canadian expectation around punctuality
• Learn vocabulary related to time and being on time
• Know the consequences of being late at work

Understand different types of dress codes in Canadian workplaces. Learn clothing vocabulary and know what is appropriate and inappropriate to wear.

• Understand different types of dress codes in Canadian workplaces
• Learn clothing vocabulary for workplace settings
• Know what is appropriate and inappropriate to wear at work

Learn to use polite language at work. Understand Canadian norms for personal space, eye contact, and holding doors.

• Use polite language at work (please, thank you, excuse me)
• Understand Canadian norms for personal space and eye contact
• Practice polite workplace interactions

Learn to make comfortable small talk with coworkers. Know which topics are appropriate and which to avoid.

• Make comfortable small talk with coworkers
• Know which topics are appropriate and which to avoid
• Practice common small talk phrases

Learn to read and understand simple work emails from a supervisor. Recognize urgency, tone, and know how to reply to common work emails.

• Read and understand simple work emails from a supervisor
• Recognize urgency and tone in work messages
• Know how to reply to common work emails

Understand that Canadians often speak indirectly. Decode what common indirect phrases really mean and respond appropriately.

• Understand that Canadians often speak indirectly
• Decode what common indirect phrases really mean
• Respond appropriately to indirect communication

Understand Canadian expectations for teamwork. Learn common teamwork vocabulary and expressions and know how to be a good team player.

• Understand Canadian expectations for teamwork in the workplace
• Learn common teamwork-related vocabulary and expressions
• Know how to be a good team player

Understand that Canadian workplaces are diverse and inclusive. Learn vocabulary related to diversity and respect.

• Understand that Canadian workplaces are diverse and inclusive
• Learn vocabulary related to diversity and respect
• Know how to be respectful of different backgrounds and identities

Handle three common Canadian workplace situations with confidence: helping a coworker, receiving feedback, and responding to cultural food sharing.

• Handle three common Canadian workplace situations with confidence
• Use polite and appropriate language
• Demonstrate understanding of workplace culture norms

Recognize common workplace mistakes newcomers make. Understand why certain behaviours are not acceptable in Canadian workplaces.

• Recognize common workplace mistakes that newcomers make
• Understand why these behaviours are not acceptable in Canadian workplaces
• Know how to avoid these mistakes

Understand basic employee rights under Ontario law including minimum wage, breaks, overtime, vacation, and where to go if your rights are violated.

• Understand basic employee rights under Ontario law
• Know about minimum wage, breaks, overtime, and vacation
• Know where to go if your rights are violated

Review all vocabulary and concepts from Course 2. Test your understanding of Canadian workplace culture, manners, and employee rights.

• Review all vocabulary and concepts from Course 2
• Demonstrate understanding of Canadian workplace culture
• Apply knowledge to workplace scenarios

Practice phrases related to Canadian workplace norms, professional communication, teamwork, and workplace etiquette.

• Use polite professional language
• Practice workplace small talk
• Navigate team communication phrases
• Express agreement and disagreement professionally

Review vocabulary about Canadian workplace norms, professional behaviour, communication styles, and workplace expectations.

• Review Canadian workplace culture terms
• Remember professional behaviour vocabulary
• Recall communication style phrases
• Strengthen workplace etiquette vocabulary

Learn essential workplace safety vocabulary including hazard, PPE, WHMIS, and emergency terms.

• Learn essential workplace safety vocabulary
• Understand safety-related words commonly seen and heard at work
• Recognize safety terms in written and spoken instructions

Identify all common types of PPE. Know when and where to wear each type and understand that PPE is required by law.

• Identify all common types of PPE
• Know when and where to wear each type of PPE
• Understand that PPE is required by law in many workplaces

Recognize all WHMIS 2015 hazard symbols. Understand what each symbol means and read a basic WHMIS label.

• Recognize all WHMIS 2015 hazard symbols (GHS pictograms)
• Understand what each symbol means and the associated danger
• Read a basic WHMIS label

Use proper language to report a workplace hazard. Form sentences to describe what you see and understand the importance of reporting immediately.

• Use proper language to report a workplace hazard
• Form sentences to describe what you see
• Understand the importance of reporting hazards immediately

Know what to do when you hear a fire alarm, understand evacuation procedures, and know how to call 911.

• Know what to do when you hear a fire alarm
• Understand evacuation procedures
• Know how to call 911 from work

Learn to report a workplace incident to your supervisor and understand what information to include in an incident report.

• Report a workplace incident to your supervisor
• Understand what information to include in an incident report
• Fill out a basic incident report form

Practice reporting three different safety issues to a supervisor using proper hazard-reporting language.

• Practice reporting three different safety issues to a supervisor
• Use proper hazard-reporting language
• Demonstrate understanding of when and how to report

Learn safe lifting techniques to prevent back injuries. Understand ergonomic vocabulary and know when to ask for help.

• Learn safe lifting techniques to prevent back injuries
• Understand ergonomic vocabulary
• Know when and how to ask for help with heavy objects

Read and understand a workplace evacuation map. Find emergency exits, fire extinguisher locations, and know the PASS method.

• Read and understand a workplace evacuation map
• Find emergency exits, fire extinguisher locations, and assembly points
• Know fire safety procedures including the PASS method

Review all workplace safety vocabulary and procedures. Demonstrate understanding of WHMIS, PPE, and emergency protocols.

• Review all workplace safety vocabulary and procedures
• Demonstrate understanding of WHMIS, PPE, and emergency protocols
• Apply safety knowledge to workplace scenarios

Practice speaking essential safety phrases including reporting hazards, describing injuries, and understanding safety instructions.

• Report safety hazards clearly
• Describe injuries and symptoms accurately
• Understand and repeat safety instructions
• Practice emergency communication phrases

Review safety vocabulary including PPE, WHMIS symbols, hazard reporting, emergency procedures, and incident reports.

• Review PPE and safety equipment terms
• Remember WHMIS symbols and meanings
• Recall hazard reporting vocabulary
• Strengthen emergency procedure terms

Follow multi-step instructions from a supervisor. Identify key action words and know when to ask for clarification.

• Follow multi-step instructions from a supervisor
• Identify key action words in workplace instructions
• Know when and how to ask for clarification

Politely ask a supervisor to repeat or clarify instructions. Use confirmation phrases to ensure understanding.

• Politely ask a supervisor to repeat or clarify instructions
• Use confirmation phrases to make sure you understand
• Feel confident asking questions without embarrassment

Report on your work progress to a supervisor. Use phrases for completed, in-progress, and delayed tasks.

• Report on your work progress to a supervisor
• Use phrases to describe completed, in-progress, and delayed tasks
• Ask for help when needed

Request a day off, vacation, or sick leave from a supervisor. Know your rights regarding time off in Ontario.

• Request a day off, vacation, or sick leave from a supervisor
• Understand the difference between verbal and written requests
• Know your rights regarding time off in Ontario

Practice making a phone call to your supervisor to report you cannot come to work due to illness or family emergency.

• Make a phone call to your supervisor to report absence
• Give a reason for being absent
• Handle follow-up questions politely

Understand positive and constructive feedback from a supervisor. Respond appropriately to both praise and suggestions for improvement.

• Understand positive and constructive feedback from a supervisor
• Respond appropriately to both praise and suggestions for improvement
• Understand that feedback is normal and helpful in Canadian workplaces

Know when and how to ask for a raise or promotion. Use professional language for this sensitive conversation.

• Know when and how to ask for a raise or promotion
• Use professional language for this sensitive conversation
• Understand how promotions and raises work in Canadian workplaces

Learn vocabulary for common workplace problems. Know when and how to escalate issues and understand the role of HR and unions.

• Learn vocabulary for common workplace problems
• Know when and how to escalate issues
• Understand the role of HR and unions in resolving conflicts

Practice reporting a workplace problem to HR. Explain a situation clearly and calmly and ask about next steps.

• Practice reporting a workplace problem to HR
• Explain a situation clearly and calmly
• Ask about next steps and resolution

Write a simple, professional email to a supervisor using correct format: subject line, greeting, body, and closing.

• Write a simple, professional email to a supervisor
• Use correct email format (subject line, greeting, body, closing)
• Write emails for requesting time off, confirming changes, and asking questions

Understand a simple performance review form. Know what strengths, areas for improvement, and ratings mean.

• Understand a simple performance review form
• Know what 'strengths' and 'areas for improvement' mean
• Respond to performance reviews professionally

Review all communication skills from Course 4. Test your ability to communicate professionally in workplace scenarios.

• Review all communication skills from Course 4
• Choose the right way to communicate in workplace scenarios
• Demonstrate understanding of professional workplace communication

Practice professional phrases for talking to your supervisor, including asking for clarification, requesting time off, and giving updates.

• Ask for clarification professionally
• Request time off with appropriate language
• Report progress on tasks
• Respond to feedback constructively

Review vocabulary for professional communication with supervisors, including asking questions, reporting progress, and handling feedback.

• Review professional communication phrases
• Remember request and clarification vocabulary
• Recall feedback and performance terms
• Strengthen workplace email and meeting language

Understand different types of work schedules in Canada. Learn vocabulary for shifts, hours, and work patterns.

• Understand different types of work schedules in Canada
• Learn vocabulary for shifts, hours, and work patterns
• Describe your own work schedule

Read and interpret a posted weekly work schedule. Find your shifts, notice changes, and understand scheduling abbreviations.

• Read and interpret a posted weekly work schedule
• Find your shifts, notice changes, and identify coverage
• Understand scheduling abbreviations

Understand break and lunch rules in Canadian workplaces. Know your legal rights regarding breaks in Ontario.

• Understand break and lunch rules in Canadian workplaces
• Know your legal rights regarding breaks in Ontario
• Learn vocabulary related to break times

Understand the consequences of being late to work. Know how to call if you will be late and practice polite phone calls.

• Understand the consequences of being late to work
• Know how to call if you will be late
• Practice polite phone calls about lateness

Understand overtime rules in Ontario. Accept or politely decline overtime requests and know your rights.

• Understand overtime rules in Ontario
• Accept or politely decline overtime requests
• Know your rights regarding extra work hours

Make three types of phone calls to your supervisor: sick, late, and emergency. Use proper phone etiquette.

• Make three types of phone calls: sick, late, and emergency
• Use proper phone etiquette for each situation
• Know what information to provide

Handle a shift change request, negotiate a swap with a coworker, and request a day off for a religious holiday.

• Handle a request from your boss to change shifts
• Negotiate a shift swap with a coworker
• Request a specific day off

Learn vocabulary for task management and prioritization. Know how to ask your supervisor for priorities.

• Learn vocabulary for task management and prioritization
• Understand how to manage multiple tasks at work
• Know how to ask your supervisor for priorities

Ask for help politely when you have too many tasks. Communicate about delays and negotiate deadlines.

• Ask for help politely when you have too many tasks
• Communicate about delays and capacity
• Negotiate deadlines with your supervisor

Understand Canadian expectations for work-life balance. Learn about vacation days, statutory holidays, boundaries, and burnout prevention.

• Understand Canadian expectations for work-life balance
• Know about vacation days, statutory holidays, and family time
• Learn vocabulary related to balancing work and personal life

Know all Canadian statutory holidays (federal and Ontario). Understand holiday pay rules and Canadian holiday traditions.

• Know all Canadian statutory holidays (federal and Ontario)
• Understand holiday pay rules
• Learn about Canadian holiday traditions

Discuss your work schedule and personal obligations with a coworker. Practice planning and balancing work with life.

• Discuss your work schedule and personal obligations
• Practice planning and balancing work with life
• Use time-related vocabulary naturally in conversation

Review all time management and work-life balance concepts. Test your knowledge of schedules, punctuality, overtime, and holidays.

• Review all time management and work-life balance concepts
• Demonstrate understanding of schedules, punctuality, and holidays
• Apply knowledge to practical scenarios

Listen to workplace conversations about scheduling, shift changes, overtime, and balancing work with personal life in a Canadian workplace.

• Understand conversations about work schedules
• Recognize time-related workplace vocabulary
• Follow discussions about shift changes and overtime
• Understand work-life balance conversations

Practice phrases for managing your schedule, discussing shift changes, asking about overtime, and balancing work with personal time.

• Discuss work schedules confidently
• Ask about overtime and pay
• Request schedule changes politely
• Communicate about time-related issues

Review vocabulary about work schedules, overtime, statutory holidays, and managing your time at work and home.

• Review schedule and shift vocabulary
• Remember overtime and pay terms
• Recall statutory holiday information
• Strengthen work-life balance vocabulary

Review key vocabulary from all Class 2 courses — First Day at Work, Canadian Workplace Culture, Workplace Safety Basics, Communicating with Your Boss, and Time Management & Work-Life Balance.

• Review essential workplace vocabulary from all Class 2 courses
• Reinforce understanding of Canadian workplace culture terms
• Strengthen retention through spaced repetition

Learn 15 essential food service workplace words including key restaurant areas, equipment, and items used every day on the job.

• Learn 15 essential food service workplace words
• Identify key areas of a restaurant (kitchen, counter, drive-thru)
• Understand the equipment and items you use every day on the job

Understand the difference between front of house and back of house, learn common restaurant roles and duties, and discover which role matches your skills.

• Understand the difference between front of house and back of house
• Learn the names and duties of common restaurant roles
• Know which role matches your skills and interests

Learn to take a simple food or drink order, confirm it by repeating it back, and process payment at a Canadian QSR restaurant.

• Take a simple food or drink order from a customer
• Confirm the order by repeating it back
• Give the total and process payment

Learn common menu terms including sizes, combos, and add-ons. Understand Tim Hortons and McDonald's Canada menu language.

• Learn common menu terms (sizes, combos, add-ons)
• Understand Tim Hortons and McDonald's Canada menu language
• Use size and modifier vocabulary correctly

Learn vocabulary for common food allergies and dietary restrictions. Understand how to ask about and respond to allergy concerns in Canadian food service.

• Learn vocabulary for common food allergies and dietary restrictions
• Understand how to ask 'Does this contain...?'
• Know how to respond when a customer reports an allergy

Practice taking a complete order from start to finish at a Tim Hortons counter, including greeting, order-taking, confirming, and processing payment.

• Practice taking a complete order from start to finish
• Confirm the order by repeating it back
• Give the total and complete the transaction

Learn essential kitchen safety vocabulary, understand basic food safety rules in Canadian restaurants, and recognize common kitchen hazards.

• Learn essential kitchen safety vocabulary
• Understand basic food safety rules in Canadian restaurants
• Recognize common kitchen hazards

Understand the correct handwashing procedure, learn about sanitizing surfaces and equipment, and know how to store food properly and check expiry dates.

• Understand the correct handwashing procedure
• Learn about sanitizing surfaces and equipment
• Know how to store food properly and check expiry dates

Learn to ring up orders, give correct change, process card payments, and handle coupons and promotions at Canadian QSR restaurants.

• Ring up orders on the cash register (POS system)
• Give correct change for cash payments
• Process debit and credit card payments

Understand fast-paced kitchen calls and restaurant language, learn common restaurant slang and abbreviations, and respond correctly to commands.

• Understand fast-paced kitchen calls and restaurant language
• Learn common restaurant slang and abbreviations
• Respond correctly to kitchen and floor commands

Handle multiple customers during a busy lunch rush, take orders quickly, and deal with a simple customer complaint at a fast-food restaurant.

• Handle multiple customers during a busy period
• Take orders quickly and accurately
• Deal with a simple customer complaint

Review all vocabulary from Lessons 1-11. Test understanding of menu vocabulary, safety rules, order-taking, and allergen awareness.

• Review all vocabulary from Lessons 1-11
• Test understanding of menu vocabulary, safety rules, order-taking, and allergen awareness
• Identify areas that need more practice

Practice essential phrases for working in a restaurant, including taking orders, describing menu items, and communicating with customers.

• Take food orders clearly and accurately
• Describe menu items to customers
• Handle special requests and allergies
• Use professional food service language

Review key vocabulary for working in a restaurant, including menu terms, kitchen equipment, and service phrases.

• Review restaurant roles and positions
• Remember menu and food vocabulary
• Recall kitchen equipment terms
• Strengthen food service communication phrases

Practice pronunciation of key phrases used in Food Service Essentials contexts with AI-powered feedback.

• Pronounce common food service phrases clearly
• Practice customer interaction phrases with proper intonation
• Say menu items and order-related vocabulary confidently

Learn essential POS (Point of Sale) system vocabulary, understand register screen terms, and navigate a basic POS system with confidence.

• Learn essential POS system vocabulary
• Understand terms on the register screen
• Navigate a basic POS system with confidence

Take orders through a drive-thru headset, speak clearly through a speaker system, and handle communication challenges.

• Take orders through a drive-thru headset
• Speak clearly through a speaker system
• Handle drive-thru communication challenges

Take 3 drive-thru orders with increasing difficulty, handle special requests and modifications, and speak clearly.

• Take 3 drive-thru orders with increasing difficulty
• Handle special requests and modifications
• Speak clearly and confirm orders accurately

Learn phrases for suggesting additional items, understand when and how to upsell politely, and practice 'Would you like to...?' structures.

• Learn phrases for suggesting additional items to customers
• Understand when and how to upsell politely
• Practice 'Would you like to...?' structures

Handle common customer complaints including wrong orders, cold food, and missing items with polite apology phrases.

• Handle common customer complaints
• Use polite apology phrases
• Offer solutions to fix the problem

Understand morning opening duties, afternoon changeover tasks, and closing duties including cash reconciliation.

• Understand morning opening duties and checklists
• Learn afternoon changeover tasks
• Know closing duties including cash reconciliation

Learn food preparation verbs used in the kitchen, understand instructions for assembling menu items, and communicate about food prep tasks.

• Learn food preparation verbs used in the kitchen
• Understand instructions for assembling menu items
• Communicate about food prep tasks with coworkers

Listen to a customer complaint with empathy, apologize sincerely, and offer a solution plus something extra.

• Listen to a customer complaint with empathy
• Apologize sincerely and take responsibility
• Offer a solution and something extra

Communicate with coworkers about schedules and shift swaps, ask for help politely, and make small talk in the break room.

• Communicate with coworkers about schedules and shift swaps
• Ask for help politely during a shift
• Make small talk in the break room

Understand what health inspectors check in Canadian restaurants, know common violations, and learn key inspection vocabulary.

• Understand what health inspectors check
• Know common violations and how to avoid them
• Learn key vocabulary related to health inspections

Describe menu items to customers, explain ingredients and preparation methods, and handle allergen questions about specific items.

• Describe menu items to customers who have questions
• Explain ingredients and preparation methods
• Handle allergen questions about specific menu items

Review all vocabulary and skills from Lessons 1-11 covering POS systems, complaint handling, and food prep terms.

• Review all vocabulary and skills from Lessons 1-11
• Test POS system knowledge, complaint handling, and food prep terms
• Identify areas for further practice

Listen to real drive-thru and counter conversations at a quick-service restaurant. Practice understanding orders, modifications, and customer requests.

• Understand fast-paced drive-thru orders
• Recognize common menu modifications
• Follow order confirmation conversations
• Identify upselling phrases

Practice speaking phrases for quick-service restaurant operations, including taking drive-thru orders, upselling, and handling complaints.

• Take orders quickly and accurately
• Practice upselling phrases
• Handle customer complaints professionally
• Communicate clearly through a drive-thru speaker

Review vocabulary for quick-service restaurant operations, including POS terms, drive-thru communication, and upselling.

• Review QSR-specific vocabulary
• Remember drive-thru communication terms
• Recall upselling and sales phrases
• Strengthen operations and closing procedure terms

Learn key food safety vocabulary, understand contamination concepts, and recognize three types of food contamination.

• Learn key food safety vocabulary
• Understand contamination and time/temperature control
• Recognize the three types of food contamination

Understand the temperature danger zone (4°C to 60°C), proper hot and cold holding, and the 2-hour/4-hour rule.

• Understand the temperature danger zone in detail
• Learn proper hot holding and cold holding temperatures
• Know the 2-hour / 4-hour rule

Learn personal hygiene requirements for food handlers in Canada including handwashing, illness reporting, and dress code.

• Learn personal hygiene requirements for food handlers
• Understand when and how to wash hands
• Know when to report illness to a manager

Understand how cross-contamination happens, learn prevention in the kitchen, and practice communicating about allergen safety.

• Understand how cross-contamination happens
• Learn how to prevent cross-contamination
• Practice communicating about allergen safety

Identify food safety violations in a kitchen, report violations using correct terminology, and explain why each is dangerous.

• Identify food safety violations
• Report violations using correct terminology
• Explain why each violation is dangerous

Understand FIFO (First In, First Out), learn proper food labeling and dating, and know correct fridge storage order.

• Understand the FIFO method
• Learn proper food labeling and dating
• Know the correct storage order in the fridge

Know safe internal cooking temperatures for all food types, learn to use a food thermometer, and understand why certain foods need higher temperatures.

• Know safe internal cooking temperatures
• Learn how to use a food thermometer correctly
• Understand why certain foods need higher cooking temperatures

Know Canada's 11 priority allergens, read ingredient labels, and communicate allergen information to customers.

• Know the priority allergens recognized in Canada
• Learn how to read ingredient labels for allergens
• Communicate allergen information to customers

Understand cleaning vs sanitizing, learn the wash-rinse-sanitize method, and know proper chemical concentrations.

• Understand the difference between cleaning and sanitizing
• Learn the wash-rinse-sanitize method
• Know proper chemical concentrations and test strips

Apply food safety knowledge to emergencies including power outages, allergic reactions, and sick employees.

• Apply food safety knowledge to emergencies
• Make quick, safe decisions under pressure
• Communicate food safety actions to managers

Understand Ontario Food Handler Certification requirements, review key concepts, and prepare for the certification test.

• Understand Ontario Food Handler Certification requirements
• Review all key concepts covered in this course
• Prepare for the certification practice test

Complete a 30-question practice test aligned with Ontario Food Handler Certification format.

• Complete a practice test aligned with Ontario Food Handler Certification
• Identify strong areas and areas needing more study
• Build confidence for the real certification exam

Listen to a food safety training session covering temperature danger zones, hygiene procedures, and cross-contamination prevention in a commercial kitchen.

• Understand food safety training instructions
• Recognize temperature and hygiene vocabulary
• Follow safety procedure explanations
• Identify critical food safety rules

Practice speaking about food safety rules, hygiene procedures, temperature checks, and allergen management in a commercial kitchen.

• Explain food safety rules clearly
• Report food safety violations
• Discuss temperature and hygiene procedures
• Communicate about allergen management

Review food safety vocabulary including temperature zones, hygiene practices, cross-contamination, allergens, and FIFO procedures.

• Review temperature danger zone concepts
• Remember hygiene and handwashing requirements
• Recall cross-contamination prevention
• Strengthen food storage and allergen vocabulary

Learn the names and functions of all kitchen stations including grill, fryer, prep, expo, and dish pit.

• Learn the names and functions of all kitchen stations
• Understand the layout of a professional kitchen
• Know which tasks happen at each station

Identify and name common kitchen equipment, understand safety rules for each piece, and ask for equipment by name.

• Identify and name common kitchen equipment
• Understand safety rules for each piece
• Ask for equipment by name in the kitchen

Understand how to read a kitchen order ticket, identify modifications and allergy alerts, and prioritize orders.

• Understand how to read a kitchen order ticket
• Identify modifications, special instructions, and allergy alerts
• Know how to prioritize and time orders

Understand the call-and-response system in professional kitchens, call out orders and confirmations, and communicate timing.

• Understand the call-and-response system
• Call out orders, call back confirmations
• Communicate timing in the kitchen

Work the kitchen line, respond to orders, call back correctly, and handle an 86'd item during dinner rush.

• Work the kitchen line and respond to orders
• Call back orders correctly
• Communicate timing and handle an 86'd item

Learn names of common cutting techniques, identify different types of kitchen knives, and understand basic knife safety.

• Learn names of common cutting techniques
• Identify different types of kitchen knives
• Understand basic knife safety rules

Learn common recipe measurements used in Canadian kitchens, understand recipe vocabulary, and follow a simple recipe.

• Learn common recipe measurements
• Understand recipe vocabulary (batch, yield, portion)
• Read and follow a simple recipe

Communicate effectively with front-of-house staff about food readiness, timing, item availability, and send-backs.

• Communicate effectively with FOH staff
• Inform servers about food readiness and timing
• Handle communication about 86'd items and complaints

Handle multiple orders simultaneously, communicate timing and sold-out items, and stay organized during busy service.

• Handle multiple orders simultaneously
• Communicate timing, sold-out items, and remakes
• Stay organized and calm during busy service

Learn vocabulary for common kitchen injuries, know basic first aid for burns, cuts, and slips, and fill out incident reports.

• Learn vocabulary for common kitchen injuries
• Know basic first aid responses
• Understand how to fill out an incident report

Know what tasks to complete at end of a kitchen shift, understand food labeling for storage, and follow the closing checklist.

• Know end-of-shift tasks
• Understand proper food labeling for overnight storage
• Follow the end-of-shift cleaning checklist

Review all kitchen communication vocabulary and skills from Lessons 1-11 covering equipment, tickets, calling orders, and safety.

• Review all kitchen communication vocabulary
• Test knowledge of equipment, ticket reading, and safety
• Identify areas for further practice

Listen to a busy kitchen during service. Practice understanding order calls, kitchen slang, and communication between cooks and servers.

• Understand kitchen call-and-response patterns
• Recognize kitchen terminology and slang
• Follow order calls during busy service
• Understand communication between kitchen and front-of-house

Practice kitchen communication phrases including calling orders, confirming tickets, announcing timing, and communicating with servers.

• Call and confirm orders clearly
• Use kitchen timing phrases
• Communicate with front-of-house staff
• Practice kitchen safety callouts

Review kitchen vocabulary including stations, equipment, order terminology, knife skills, and end-of-shift procedures.

• Review kitchen station names and roles
• Remember kitchen equipment terms
• Recall order calling and ticket vocabulary
• Strengthen knife skills and recipe measurement terms

Learn professional greeting phrases for food service, use appropriate greetings for different restaurant types, and ask initial questions.

• Learn professional greeting phrases
• Use greetings for QSR, casual, and fine dining
• Ask initial questions (dine in vs. takeout, party size)

Describe dishes using 'It comes with...' and 'It's made with...', make recommendations, and answer ingredient questions.

• Describe dishes using 'It comes with...'
• Make recommendations using 'Our most popular is...'
• Answer customer questions about ingredients

Handle customer modification requests, understand modification language, and respond when a request cannot be accommodated.

• Handle customer requests for modifications
• Understand modification language
• Respond when a request cannot be accommodated

Help an undecided customer choose a dish, ask about preferences and restrictions, and make personalized recommendations.

• Help an undecided customer choose a dish
• Ask questions about preferences and restrictions
• Make personalized recommendations

Use the LAST method (Listen, Apologize, Solve, Thank), stay calm with upset customers, and know when to involve the manager.

• Use the LAST method for handling complaints
• Stay calm and professional with upset customers
• Know when to involve the manager

Take phone orders accurately, confirm delivery details and payment, and provide estimated pickup or delivery times.

• Take phone orders accurately
• Confirm order details including delivery address
• Provide estimated pickup or delivery times

Handle a multi-issue complaint from a difficult customer, use the LAST method under pressure, and de-escalate professionally.

• Handle a multi-issue complaint
• Use the LAST method under pressure
• De-escalate a tense situation professionally

Understand dietary restrictions related to culture and religion, serve diverse customers respectfully, and avoid assumptions.

• Understand cultural and religious dietary restrictions
• Serve diverse customers respectfully
• Avoid assumptions and ask respectful questions

Know the legal drinking age in Ontario (19), identify signs of intoxication, and learn to check ID and refuse service politely.

• Know the legal drinking age in Ontario
• Identify signs of intoxication
• Learn how to check ID and refuse service politely

Learn catering vocabulary, understand service styles (buffet, plated, family-style), and manage special event duties.

• Learn catering and special events vocabulary
• Understand different service styles
• Communicate with event coordinators

Take a complete phone order for a family, confirm items and modifications, handle an allergy note, and provide total and pickup time.

• Take a complete phone order for a family
• Confirm all items, modifications, and special requests
• Handle a nut allergy and provide total and pickup time

Review all customer service skills from Lessons 1-11 covering greetings, complaints, special requests, phone orders, and cultural sensitivity.

• Review all customer service vocabulary and skills
• Test greeting, complaint handling, and cultural sensitivity
• Identify areas for further practice

Listen to various customer service interactions in a restaurant, including special requests, complaints, and phone orders.

• Understand customer special requests and dietary needs
• Follow complaint resolution conversations
• Recognize polite service language
• Understand phone order interactions

Practice professional customer service phrases for greeting guests, handling complaints, taking phone orders, and managing special requests.

• Greet and seat customers professionally
• Handle complaints with empathy and solutions
• Take phone orders accurately
• Manage special dietary requests

Review customer service vocabulary for restaurants, including greeting guests, handling complaints, phone orders, and dietary accommodations.

• Review customer greeting and seating vocabulary
• Remember complaint handling phrases
• Recall phone order and delivery terms
• Strengthen dietary accommodation vocabulary

Test your knowledge of key vocabulary from all Class 3 courses — Getting Started in Food Service, QSR Operations, Food Safety Certification, Kitchen Communication, and Customer Service in Food.

• Test retention of food service vocabulary from all Class 3 courses
• Reinforce food safety and kitchen terminology
• Identify areas needing further review

Learn 15 essential retail vocabulary words used daily in Canadian stores including aisle, barcode, receipt, and more.

• Learn 15 essential retail vocabulary words used daily in Canadian stores
• Understand the meaning of common retail terms like aisle, barcode, and receipt
• Use retail vocabulary in simple sentences about everyday store situations

Learn about common retail job roles in Canadian stores including cashier, stocker, greeter, and management positions.

• Identify common retail job roles in Canadian stores
• Understand the difference between front end and back room positions
• Recognize the responsibilities of each role

Practice giving directions to customers looking for products in a retail store using polite phrases and clear location language.

• Respond to customers who ask where to find products
• Give clear directions to specific aisles and shelves
• Use polite phrases when helping customers in a retail setting

Learn 15 essential words related to operating a cash register and understand Canadian payment methods including Interac, tap, and chip.

• Learn 15 essential words related to operating a cash register
• Understand the steps of a basic transaction
• Recognize Canadian payment methods (Interac, tap, chip)

Follow the complete steps of a retail transaction from greeting to goodbye, handling cash, debit, and credit payments.

• Follow the complete steps of a retail transaction from greeting to goodbye
• Use correct phrases at each step of the checkout process
• Handle cash, debit, and credit payments with confidence

Apply vocabulary and phrases from previous lessons in realistic retail interactions, helping customers find items and processing purchases.

• Apply vocabulary and phrases from Lessons 1-5 in a realistic retail interaction
• Help a customer find items on the store floor
• Process a complete purchase at the register

Learn the names of 15 common departments found in Canadian retail stores and know what products are in each department.

• Name 15 common departments found in Canadian retail stores
• Describe what products are in each department
• Direct customers to the right department

Understand common store announcements heard over the PA system and know how to respond correctly as an employee.

• Understand common store announcements heard over the PA system
• Recognize when an announcement is directed at you as an employee
• Respond correctly to various types of announcements

Understand loss prevention in Canadian retail stores, learn the rules about responding to suspected theft, and recognize common signs of shoplifting.

• Understand what loss prevention means in a Canadian retail store
• Know the rules about responding to suspected theft
• Recognize common signs of shoplifting without confronting anyone

Learn 15 vocabulary words related to stocking shelves and organizing products, including FIFO rotation and planograms.

• Learn 15 vocabulary words related to stocking shelves and organizing products
• Understand FIFO (First In, First Out) rotation
• Know how to read basic shelf tags and planograms

Practice following supervisor instructions about stocking tasks, asking questions about product location, quantity, and FIFO rotation.

• Follow instructions from a supervisor about stocking tasks
• Ask appropriate questions about product location, quantity, and rotation
• Demonstrate understanding of FIFO and planogram basics

Test your knowledge of all retail vocabulary and concepts from Course 1 including operations, customer service, and stocking.

• Review all vocabulary and concepts from Course 1
• Demonstrate understanding of retail operations, customer service, and stocking
• Identify areas for further practice

Practice essential phrases for working in a retail store, including greeting customers, processing sales, and handling store tasks.

• Greet customers and offer help
• Process sales at the register
• Describe products and locations
• Handle basic store operations

Review essential retail vocabulary including store departments, cash register operations, customer service, and loss prevention.

• Review store layout and department vocabulary
• Remember cash register and sales terms
• Recall customer service phrases
• Strengthen loss prevention and safety vocabulary

Practice pronunciation of key phrases used in Retail Customer Service contexts with AI-powered feedback.

• Pronounce common retail greetings and phrases clearly
• Practice helping customers with proper intonation
• Say prices and product descriptions confidently

Learn vocabulary for common fruits, vegetables, and produce operations in Canadian grocery stores including PLU codes and weighing.

• Name 20 common fruits and vegetables sold in Canadian grocery stores
• Understand the difference between organic and conventional produce
• Use vocabulary related to weighing, PLU codes, and product quality

Learn vocabulary for common cuts of meat and deli counter service in Canadian grocery stores.

• Learn vocabulary for common cuts of meat sold in Canadian stores
• Understand deli counter service language (slicing, weighing, portions)
• Use proper phrases to serve customers at the deli

Learn vocabulary for bakery and dairy products in Canadian grocery stores, including different types of milk available in Canada.

• Learn vocabulary for bakery and dairy products in Canadian grocery stores
• Understand common milk types available in Canada
• Help customers with bakery and dairy questions

Learn how products are priced in Canadian grocery stores and practice communicating prices clearly to customers.

• Understand how products are priced in Canadian grocery stores (per kg, per lb, per item)
• Read scale displays and price tags correctly
• Communicate prices clearly to customers

Learn 15 key inventory management terms used in Canadian grocery stores including receiving, cycle counts, and stock tracking.

• Learn 15 key inventory management terms used in Canadian grocery stores
• Understand the process of receiving shipments and counting stock
• Know what to do when items are out of stock

Practice serving customers at the deli counter with correct vocabulary for ordering sliced meats and cheeses.

• Serve a customer at the deli counter using correct vocabulary
• Take orders for sliced meats and cheeses with correct portions
• Suggest additional items and confirm the order

Understand the difference between best before and expiry dates in Canada and learn proper procedures for perishable products.

• Understand the difference between 'best before' and 'expiry' dates in Canada
• Know proper procedures for rotating and pulling perishable products
• Follow Canadian food safety rules for temperature monitoring

Practice answering common customer questions about products in a grocery store and learn phrases for when you don't know the answer.

• Answer common customer questions about products in a grocery store
• Use phrases to redirect customers when you don't know the answer
• Demonstrate product knowledge for common inquiries

Practice answering customer questions about products, checking labels, and handling situations where you don't know the answer.

• Answer a variety of customer questions using product knowledge
• Demonstrate the ability to check labels, shelf tags, and unit prices
• Handle situations where you don't know the answer

Handle loyalty programs, coupons, bag fees, price matching, and rain checks at the checkout in Canadian grocery stores.

• Handle loyalty programs at checkout (PC Optimum, Scene+, Triangle)
• Process coupons and handle bag fees
• Understand price matching and rain check policies

Learn vocabulary for online grocery ordering, order picking, curbside pickup, and delivery services in Canadian grocery stores.

• Learn vocabulary related to online grocery ordering and curbside pickup
• Understand the role of order pickers and the substitution process
• Know procedures for curbside pickup and delivery handoff

Test your knowledge of grocery department operations, perishable handling, checkout procedures, and customer service.

• Review all vocabulary and concepts from Course 2
• Demonstrate understanding of grocery department operations
• Show knowledge of perishable handling, checkout procedures, and customer service

Listen to conversations between grocery store employees about produce handling, deli counter service, and inventory management.

• Understand conversations about produce quality and handling
• Follow deli counter service interactions
• Recognize inventory management terminology
• Understand communication between departments

Practice phrases for working in a grocery store, including produce handling, deli counter service, and customer assistance.

• Assist customers with product questions
• Communicate about produce freshness and quality
• Practice deli counter service phrases
• Handle inventory and stocking communication

Review vocabulary for grocery store operations, including produce, deli counter, dairy, inventory management, and checkout.

• Review produce and deli department vocabulary
• Remember inventory management terms
• Recall checkout and customer service phrases
• Strengthen food handling and freshness vocabulary

Learn 15 essential POS system vocabulary words and understand how to navigate a typical retail POS screen.

• Learn 15 essential POS system vocabulary words
• Understand how to navigate a typical retail POS screen
• Recognize common buttons and functions on a cash register

Understand all payment methods accepted in Canadian retail stores including cash, debit, credit, mobile pay, and gift cards.

• Understand all payment methods accepted in Canadian retail stores
• Know the procedures for handling declined cards
• Process tap, insert, swipe, and cash transactions

Practice processing returns and exchanges at the customer service counter using polite language and following store policies.

• Process a return and an exchange at the customer service counter
• Understand common Canadian retail return policies
• Use polite language when enforcing store policy

Apply return and exchange procedures in realistic scenarios with common return complications.

• Apply return and exchange procedures in realistic scenarios
• Handle common return complications with confidence
• Use polite and professional language

Learn how to activate, reload, and check balances on gift cards and understand major Canadian retail loyalty programs.

• Learn how to activate, reload, and check balances on gift cards
• Understand major Canadian retail loyalty programs
• Process loyalty card transactions at the register

Handle situations where items scan at a different price than the shelf tag and understand Canada's Scanner Code of Practice.

• Handle situations where an item scans at a different price than the shelf tag
• Understand Canada's Scanner Code of Practice (SCOP)
• Use polite language to resolve pricing issues

Learn about counting change accurately, understanding float and till reconciliation, and detecting counterfeit Canadian bills.

• Count change accurately and efficiently
• Understand opening float, closing cash, and till reconciliation
• Recognize counterfeit bills and know what to do

Help customers use self-checkout machines, troubleshoot common errors, and use clear patient language.

• Help customers use self-checkout machines
• Troubleshoot common self-checkout errors
• Use clear, patient language to assist frustrated customers

Practice the complete end-of-shift cash-out process including counting cash, reconciling with POS report, and reporting discrepancies.

• Complete the end-of-shift cash-out process
• Count cash accurately and reconcile with POS report
• Report discrepancies to the manager

Test your knowledge of POS operations, payment processing, returns, cash handling, and Canadian retail policies.

• Review all POS system vocabulary and procedures from Course 3
• Demonstrate knowledge of payment processing, returns, and cash handling
• Show understanding of Canadian retail policies (SCOP, loyalty programs)

Listen to a training session about using a point-of-sale system, processing different payment types, and handling returns.

• Understand POS system navigation instructions
• Follow payment processing conversations
• Recognize return and exchange procedures
• Understand cash handling terminology

Practice phrases for operating a point-of-sale system, processing payments, handling returns, and managing cash transactions.

• Process different payment types confidently
• Handle returns and exchanges
• Communicate about price discrepancies
• Manage cash handling procedures

Review vocabulary for using point-of-sale systems, processing payments, handling returns, gift cards, and cash handling procedures.

• Review POS navigation and transaction terms
• Remember payment processing vocabulary
• Recall return and exchange procedures
• Strengthen cash handling and security terms

Learn 12 common greeting phrases used in Canadian retail stores and understand when to use formal vs. casual greetings.

• Learn 12 common greeting phrases used in Canadian retail stores
• Understand when to use formal vs. casual greetings
• Practice delivering greetings with a warm and welcoming tone

Learn active listening techniques to understand customer needs including repeating back, confirming, and asking follow-up questions.

• Use active listening techniques to understand customer needs
• Practice repeating back and confirming understanding
• Ask effective follow-up questions to clarify what the customer wants

Practice suggesting alternative products, comparing features, and upselling accessories without being pushy.

• Suggest alternative products when the customer's first choice is unavailable
• Compare product features to help customers make decisions
• Practice upselling accessories without being pushy

Apply active listening and product recommendation skills to help customers choose between products and suggest accessories.

• Apply active listening and product recommendation skills together
• Help a customer choose between products by asking good questions
• Suggest accessories without being pushy

Use the LAST method (Listen, Apologize, Solve, Thank) to handle customer complaints with empathy and professionalism.

• Use the LAST method (Listen, Apologize, Solve, Thank) to handle complaints
• Practice empathetic language for real complaint scenarios
• Know when to escalate to a manager

Identify the real issue behind different types of difficult customer behavior and practice calm, professional responses.

• Identify the real issue behind different types of difficult customer behavior
• Distinguish between angry, demanding, and confused customers
• Practice calm, professional responses in challenging situations

Apply the LAST method to handle a very angry customer interaction, practicing empathy and finding resolutions.

• Apply the LAST method to a difficult customer interaction
• Practice remaining calm and empathetic under pressure
• Find a resolution that satisfies the customer

Practice answering the store phone professionally, handling stock checks, transferring calls, and taking messages.

• Answer the store phone professionally
• Handle common phone inquiries (stock checks, store hours, directions)
• Transfer calls and take messages when needed

Understand rain check policies at major Canadian retailers and know how to process special orders for out-of-stock items.

• Understand rain check policies at major Canadian retailers
• Know how to process special orders for out-of-stock items
• Communicate delivery timelines and follow-up procedures

Learn to serve customers with disabilities respectfully (AODA compliance), communicate with language barrier customers, and provide excellent service to diverse populations.

• Understand how to serve customers with disabilities respectfully (AODA compliance)
• Communicate effectively with customers who have language barriers
• Provide excellent service to elderly customers and families with children

Handle three different customer interactions back-to-back, adapting communication style to different needs.

• Handle three different customer interactions back-to-back
• Adapt your communication style to different customer needs
• Manage your time and attention across multiple requests

Test your knowledge of customer service concepts including greetings, complaints, phone skills, accessibility, and the LAST method.

• Review all customer service concepts from Course 4
• Demonstrate knowledge of greeting, complaints, phone skills, and accessibility
• Show proficiency with the LAST method and active listening

Practice advanced customer service phrases for helping customers choose products, handling complaints, and providing exceptional service.

• Help customers make purchasing decisions
• Handle complaints and difficult situations
• Practice phone inquiry responses
• Deliver professional customer service

Review vocabulary for providing excellent customer service in retail, including product recommendations, complaint handling, and accessibility.

• Review customer greeting and engagement terms
• Remember complaint resolution vocabulary
• Recall product knowledge and recommendation phrases
• Strengthen accessibility and inclusion vocabulary

Learn 15 essential vocabulary words for shelf stocking in Canadian retail and understand the daily routine of a stock clerk.

• Learn 15 essential vocabulary words for shelf stocking in Canadian retail
• Understand the daily routine of a stock clerk
• Know the difference between facing, fronting, and rotating

Learn how to read a planogram to determine product placement, shelf height, facings, and set up shelf sections.

• Understand what a planogram is and why it matters
• Read a planogram to determine product placement, shelf height, and facings
• Follow planogram instructions when setting up or resetting an aisle

Understand and apply the FIFO rotation system for stocking all perishable and dated products.

• Understand and explain the FIFO rotation system
• Apply FIFO rules when stocking all perishable and dated products
• Know how to check dates and pull expired items

Apply stocking skills in a realistic scenario including reading labels, FIFO rotation, and communicating with supervisors.

• Apply stocking skills in a realistic scenario
• Read labels, find locations, rotate stock, and face shelves
• Communicate with your supervisor about issues found

Learn 15 vocabulary words for receiving deliveries in Canadian retail and understand the process from truck to shelf.

• Learn 15 vocabulary words related to receiving deliveries in Canadian retail
• Understand the process from truck arrival to products being staged for stocking
• Know how to check invoices and report damage

Learn how seasonal displays and resets work in Canadian retail and understand the major retail seasons.

• Understand how seasonal displays and resets work in Canadian retail
• Know the major retail seasons in Canada and what products they feature
• Follow instructions for setting up promotional and seasonal displays

Read and understand different types of retail price tags and labels including shelf tags, sale tags, clearance tags, and unit pricing.

• Read and understand different types of retail price tags and labels
• Know the difference between shelf tags, sale tags, and clearance tags
• Understand unit pricing for product comparison

Practice using scanners for cycle counts and inventory audits, reporting discrepancies, and understanding shrink.

• Use a scanner or tablet for cycle counts and inventory audits
• Report discrepancies between the count and the system
• Understand shrink and why inventory accuracy matters

Follow manager instructions to set up an end cap display, asking questions about products, signage, and arrangement.

• Follow instructions from a manager to set up an end cap display
• Ask appropriate questions about products, signage, and arrangement
• Demonstrate understanding of visual merchandising principles

Learn 15 safety vocabulary words essential for stocking and backroom work, proper lifting techniques, and injury prevention.

• Learn 15 safety vocabulary words essential for stocking and backroom work
• Understand proper lifting techniques and equipment operation
• Know how to prevent common stocking injuries

Communicate effectively with receiving and backroom teams, request priority stock, and handle missing items.

• Communicate effectively with the receiving and backroom teams
• Request priority stock, report missing items, and make special requests
• Use clear, professional language for team communication

Test your knowledge of stocking, planograms, receiving, safety, displays, and backroom communication.

• Review all vocabulary and concepts from Course 5
• Demonstrate knowledge of stocking, planograms, receiving, safety, and displays
• Show proficiency with FIFO, inventory counting, and backroom communication

Listen to conversations about receiving shipments, reading planograms, setting up displays, and following FIFO procedures in a retail store.

• Understand shipment receiving procedures
• Follow planogram reading instructions
• Recognize merchandising terminology
• Understand inventory rotation conversations

Practice phrases for receiving shipments, reading planograms, setting up displays, and communicating with the stocking team.

• Communicate about shipment receiving
• Discuss shelf stocking and planograms
• Practice display setup communication
• Handle inventory-related conversations

Review vocabulary for stocking shelves, reading planograms, receiving shipments, and creating displays in a retail store.

• Review stocking and shelf organization terms
• Remember planogram and display vocabulary
• Recall shipment receiving procedures
• Strengthen inventory and safety terms